Director, Patient Access – Onsite

Jobtailor; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Memphis, TN seeks an experienced Patient Access leader to oversee front-end revenue cycle operations in a high-volume health system. You will coach teams, optimize processes, manage budgets and resources, and drive AI-enabled improvements while ensuring exceptional patient experiences.

The role requires 3+ years in leadership and Patient Access, with strong communication and financial management skills, and CRCR certification within 9 months.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of leadership experience.
• 3+ years of Patient Access experience in a hospital or large health system.
• Experience leading front-end revenue cycle functions.
• Experience in healthcare provider finance operations or similar service environment.
• Demonstrated advanced usage of AI and management of teams.
• Financial and project management experience.
• Strong communication, organizational, interpersonal, and customer service skills.
• Excels in a high-volume, deadline-driven setting.
• CRCR certification required within first 9 months of hire (Ensemble supported).

Responsibilities

• Provide exceptional experiences for clients, patients, and colleagues.
• Identify and implement strategies to improve processes.
• Promote operational efficiency and enhance patient experience.
• Make leadership decisions and communicate effectively.
• Coach and build talent within the team.
• Organize functions through clear accountabilities.
• Promote team-building relationships.
• Manage budget and resources effectively.
• Provide leadership and oversight for Patient Access staff.

Skills

Leadership

Communication

Organizational

Interpersonal

Customer service

Team building

Budget management

Operations

Patient experience

Education

Bachelor’s degree or equivalent

Job description

Responsibilities

• Consistently provide exceptional experiences for clients, patients, and colleagues
• Identify and implement strategies to improve processes
• Promote operational efficiency and enhance patient experience
• Make leadership decisions and communicate effectively
• Coach and build talent within the team
• Organize functions through clear accountabilities
• Promote team-building relationships
• Manage budget and resources effectively
• Provide leadership and oversight for Patient Access staff

Requirements

• Bachelor’s degree or equivalent work experience
• 3+ years of leadership experience
• 3+ years of Patient Access experience in a hospital or large health system
• Demonstrated experience leading front‑end revenue cycle functions
• Experience in healthcare provider finance operations or similar service environment required
• Demonstrated advanced usage of AI and the management of teams
• Financial and project management experience required
• Strong communication, organizational, interpersonal, and customer service skills required
• Excels in a high-volume, deadline-driven setting
• CRCR certification required within first 9 months of hire (Ensemble supported)