Patient Access Manager

Jobtailor; Naples (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Naples, FL seeks a seasoned Patient Access Manager to lead the front-end revenue cycle teams. You will align patient access and pre-access activities with regulatory standards, oversee multi-site operations, and drive impactful process improvements using data and AI tools.

The role emphasizes budgeting, IT collaboration, and talent development, with a focus on reducing wait times, improving satisfaction, and delivering measurable results across the organization.

Qualifications

• Minimum 2–3 years of management experience in healthcare.
• Patient Access experience preferred.
• Experience with Microsoft Office required.
• Ability to prioritize multiple tasks effectively.
• Ability to collaborate with IT to meet department needs.
• Experience with managed care/insurance and call centers is a plus.
• Demonstrated use of AI to improve processes and team performance.

Responsibilities

• Oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards.
• Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction.
• Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows.
• Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture.
• Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Skills

Leadership

Prioritization

Stakeholder collaboration

AI integration

Team coaching

Operational management

Tools

Microsoft Office

Job description

Responsibilities

• Oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards.
• Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction.
• Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows.
• Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture.
• Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Requirements

• Minimum 2 – 3 year’s management experience in healthcare industry.
• Patient Access experience preferred.
• Experience with Microsoft is a must.
• Ability to balance numerous priorities, therefore requiring great skills in prioritization.
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Core Competencies

Demonstrates expertise in managing patient access operations, optimizing workflows, and ensuring compliance with revenue cycle goals. Proven ability to lead teams, drive process improvements, and leverage technology, including AI, to enhance efficiency and patient satisfaction.