Director, Patient Access

PANTHERx Rare Pharmacy; Moon Township (Allegheny County); Hybrid; USD 90,000 - 130,000; Full time

Job summary

PANTHERx Rare Pharmacy is seeking a Director of Patient Access to manage workflows for specialty medications and lead a large team. The role focuses on ensuring efficient patient access and compliance while fostering staff development. Ideal candidates will have extensive healthcare and management experience, with a commitment to high-quality patient outcomes.

Benefits

Hybrid work options

Comprehensive benefits including health, dental, vision

401K, life insurance, and disability

Paid time off and holidays

Qualifications

• At least 6 years of healthcare experience.
• At least 5 years of team management experience.

Responsibilities

• Manage daily workflows for specialty medications and lead a team of 80-100 staff.
• Ensure compliance and seamless patient access to therapy.
• Continuously improve workflows for speed, quality, and compliance.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor’s degree in a related field

Job description

Join to apply for the Director, Patient Access role at PANTHERx Rare Pharmacy

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Join to apply for the Director, Patient Access role at PANTHERx Rare Pharmacy

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we prioritize the patient experience in all we do.

If you are committed to patient care and looking for a career in healthcare, PANTHERx offers a meaningful opportunity. Our associates are dedicated to providing high-quality outcomes for patients with rare diseases.

We seek team members who:

1. Are inspired and compassionate problem solvers;
2. Produce high-quality work;
3. Thrive in the dynamic environment of modern medicine;
4. Are committed to achieving superior health outcomes for patients with rare and serious diseases.

At PANTHERx, we value our employees as the key to our success. We foster talent development and career growth, guided by our mission to deliver uncompromising quality and expand our reach to those affected by rare diseases.

Join the PANTHERx team, and define your own healthcare future!

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Sr. Director, Patient Access

Purpose

The Director of Patient Access manages daily workflows for approximately 25 specialty medications, leading a team of 80-100 staff. The role ensures efficient, high-quality support for benefits investigation, prior authorizations, financial assistance, and copay support, while maintaining compliance and seamless patient access to therapy.

Responsibilities

Operational Leadership

• Leads and manages a team across benefits verification, prior authorization, and copay assistance.
• Ensures team performance meets KPIs such as speed to therapy, authorization turnaround, and patient onboarding success.
• Supports staff development, training, and quality assurance to maintain excellence and compliance.
• Monitors staffing, workflow, and productivity for optimal performance.
• Addresses operational challenges proactively with solutions.

Program Implementation & Manufacturer Alignment

• Oversees implementation of new manufacturer agreements and drug launches.
• Translates contracts, SLAs, and access program requirements into workflows and SOPs.
• Leads onboarding of new products, ensuring smooth system integration.
• Maintains strong relationships with internal stakeholders to meet contractual obligations.

Process Optimization & Compliance

• Continuously improves workflows for speed, quality, and compliance.
• Ensures documentation and SOPs meet regulatory and manufacturer standards.
• Partners with compliance, training, and IT teams for data accuracy and audit readiness.
• Proactively resolves issues affecting access and satisfaction.

Cross-Functional Collaboration

• Works closely with Pharmacy Operations, Revenue Cycle, Product, and IT teams.
• Supports system upgrades and enhancements.
• Represents Patient Access in cross-functional projects.
• Communicates effectively across teams and with staff.

Required Qualifications

• Bachelor’s degree in a related field.
• At least 6 years of healthcare experience.
• At least 5 years of team management experience.

Preferred Qualifications

• Master’s degree in Healthcare Administration, Business, Nursing, or related field.
• Over 7 years in patient access, pharmacy services, or specialty healthcare, with 3+ years managing large teams.
• Operational knowledge of specialty pharmacy access processes.
• Experience with workflows aligned to manufacturer programs.
• Strong organizational, leadership, and communication skills.
• Knowledge of payer policies, access barriers, and financial assistance resources.
• Familiarity with CRM and reporting tools.

Work Environment

Remote or in-office, using standard office equipment.

Physical Demands

Regularly see, talk, hear, sit, stand, walk, and use hands. Visual acuity required for data tasks. Accommodations available for disabilities.

Benefits

Hybrid work options, comprehensive benefits including health, dental, vision, 401K, life insurance, disability, paid time off, and holidays.

Equal Opportunity

PANTHERx is an equal opportunity employer, committed to diversity and inclusion.