Parcel Analyst, Hybrid

Belk; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Belk is seeking a Parcel Analyst position to provide analytical and administrative support for Ship-to-Home parcel initiatives. The Analyst will support parcel performance reporting, carrier and store operations, forecasting, and peak period preparation.

An enthusiastic self-starter with a strong drive to improve existing processes and systems is highly desired. The Analyst will assist with the development of operational and financial reporting, and recurring parcel performance metrics.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Finance, Analytics, MIS, or related field, or equivalent experience.
• 2–3 years in Supply Chain, Logistics, Transportation, Fulfillment Operations, Retail Operations, Finance, or related field.
• Strong Excel skills and data analysis ability.
• Excellent attention to detail and reporting accuracy.
• Strong communication skills across levels of the organization.

Responsibilities

• Analyze Ship-to-Home parcel data to identify operational and cost-saving opportunities.
• Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense.
• Prepare and maintain recurring reports, dashboards, scorecards, and presentations.
• Support budget development, forecasting, and variance analysis for parcel operations.
• Assist with parcel volume forecasting and carrier capacity planning.
• Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning.
• Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues.
• Manage parcel claims, recovery reporting, and supporting shipment documentation.
• Maintain parcel accounts, carrier contacts, operational records, and departmental trackers.
• Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities.

Skills

Data analysis

KPI reporting

Forecasting

Stakeholder communication

Excel

Education

Bachelor’s degree in Supply Chain, Logistics, Business, Finance, Analytics, MIS, or related field

Tools

Microsoft Excel

PowerPoint

Outlook

Teams

Job description

The Parcel Analyst position will be responsible for providing analytical and administrative support for Ship-to-Home Parcel initiatives. The Analyst will support parcel performance reporting, carrier and store operations, forecasting, and peak period preparation.

An enthusiastic self-starter with a strong drive to improve existing processes and systems is highly desired. The Analyst will assist with the development of operational and financial reporting, and recurring parcel performance metrics. Additionally, the Analyst will work closely with internal teams and parcel carriers to gather data, research operational issues, and provide analysis that supports informed and effective business decisions.

Essential Functions

• Analyze Ship-to-Home parcel data and trends to identify operational and cost-saving opportunities.
• Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense.
• Prepare and maintain recurring reports, dashboards, scorecards, and presentations.
• Support budget development, forecasting, and variance analysis for parcel operations.
• Assist with parcel volume forecasting and carrier capacity planning.
• Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning.
• Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues.
• Manage parcel claims, recovery reporting, and supporting shipment documentation.
• Maintain parcel accounts, carrier contacts, operational records, and departmental trackers.
• Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities.
• Requires designated hybrid in-office work schedule.

EDUCATION

• Bachelor’s degree from an accredited university in Supply Chain, Logistics, Business, Finance, Analytics, Industrial Engineering, MIS, or a related field and/or equivalent work experience.

Work Experience

• 2 to 3 years of work experience in Supply Chain, Logistics, Transportation, Fulfillment Operations, Retail Operations, Finance, Business Administration, or a related field.
• Experience working with data, reporting, or administrative processes preferred.
• Working knowledge of Microsoft Excel and the ability to organize and analyze data.
• Strong attention to detail and ability to maintain accurate reports and records.
• Strong written and verbal communication skills with the ability to work with multiple levels of the organization.
• Ability to manage deadlines and multiple assignments simultaneously.
• Strong organizational, follow-up, and problem-solving skills.
• Ability to work effectively with Store Operations, internal business partners, and external parcel carriers.
• Experience with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with reporting or visualization tools is a plus but not required.