Director, Operations

University of Utah; Salt Lake City (UT); Presencial; USD 105 000 - 165 000; Tempo integral

Resumo da oferta

University of Utah is seeking a Director of Operations for the Impact & Prosperity Epicenter on campus. The role oversees front desk, resident experience, housekeeping, security, maintenance, marketing, finances, and residential programming to ensure operational excellence and a high-quality experience for students, professionals, and visitors.

The position reports to the Epicenter Executive Committee and collaborates with Housing and Dining Programs, Office of Residence Life, IT, Facilities,

Qualificações

• Equivalency: 1 year of higher education can be substituted for 1 year of directly related work experience.
• Requires a bachelor's (or equivalency) +12 years or a master's (or equivalency) + 10 years of directly related work experience.
• Location: Campus.
• Pay Rate Range: $105,000 - $165,000.

Responsabilidades

• Oversee front desk hospitality manager fostering a culture of operational excellence and guest-centered service.
• Coordinate residence safety inspections and establish emergency procedures.
• Lead outreach and recruitment and provide occupancy reports to Epicenter Executive Team.

Conhecimentos

Leadership

Budgeting

Facility management

Resident programming

Stakeholder collaboration

Formação académica

Bachelor's degree

Master's degree

Descrição da oferta de emprego

Director, Operations

Job Summary

The Impact & Prosperity Epicenter Director of Operations willbe responsible for providing a high-quality experience for patronsof the Impact & Prosperity Epicenter, including studentresidents, professionals affiliated with the Center for Business,Health, & Prosperity and Sorensen Impact Institute, CaféEpicenter, and those visiting the Forum informally or for events.The Director of Operations is also expected to ensure operationalexcellence, a well-maintained facility, and strong financialperformance. This intent is that this position will oversee alloperational areas of the Epicenter including the front desk,residential student experience, housekeeping, security, andmaintenance, as well as other important functions such as marketingand sales, finances, and residential programming. The Directorreports to the Epicenter Executive Committee and serves as aliaison to Housing and Dining Programs (HDP), Office of ResidenceLife (ORL), auxiliary services, and other campus partners. Thisposition will work closely with ORL on the resident experience andOffice of the Dean of Students to ensure all campus policies andemergency procedures are being followed, especially regardingstudent safety, care, and conduct. Responsibilities focus on thedevelopment of an environment that supports the academic and socialexperience of student residents, the workplace environment foremployees and professional guests, and an elevated experience forvisitors and other stakeholders, all while ensuring resourceswithin the building are efficiently managed. Strong preference willbe given to candidates with demonstrated experience in high-qualityhigher education institutions, academic organizations, orcomparable organization and hospitality settings.

Learn more about the great benefits of working forUniversity of Utah: benefits.utah.edu

Responsibilities

Operational Excellence

• Leadership and Team Development
  • Oversee front desk hospitality manager fostering a culture ofoperational excellence and guest-centered service.
  • Ensure team productivity and support professional growth bysupervising recruitment, onboarding, and continuous training ofstaff.
  • Conduct routine meetings with department leadership to ensurealignment with operational goals and high standards.
• Facility Management and Coordination
  • Manage day-to-day operations of the Epicenter, prioritizingresident, professional, and guest satisfaction in all aspects ofproperty management.
  • Act as a liaison with Housing and Dining Programs, Office ofResidence Life, IT, Facilities and Maintenance, Auxiliary Services,and Security teams to ensure cohesive, efficient operations.
  • Establish and uphold policies and procedures to maintainquality and consistency.
• Sales and Occupancy Management
  • In coordination with HDP, guide the housing applicationprocess, resident selection, facility tours, room assignments, andall coordination related to resident transitions and services.
  • Serve as point of contact for residential inquiries regardingrooms and booking process.
  • Provide outstanding sales and outreach to students, parents,staff, faculty, and guests.
  • Lead outreach and recruitment including leading informationsessions and tours, building partnerships both internally andexternally, and researching avenues to recruit and market.
  • Prepare and present reports on occupancy statistics and keyperformance indicators.
  • Communicate Epicenter programming and activities to prospectivestudents and parents
• Communication and Reporting
  • Provide regular updates to the Epicenter Executive Team,sharing insights on key metrics, maintenance reports, residentincidents, inspection outcomes, and occupancy rates.
  • Address and resolve resident concerns, proactively identifyingsolutions to building-related issues.
  • Serve as point of contact for residents, prospective residents,parents, and other internal and external audiences
• Safety and Maintenance Oversight
  • Cultivate a culture of safety among residents and implementprotocols to support adherence to university policies.
  • Coordinate residence safety inspections and establish emergencyprocedures.
  • Work with maintenance teams to address facility needs, ensuringa well-maintained, safe living environment.

Financial Management

• Budgeting and Financial Oversight
  • In coordination with Finance Coordinated Services, manage theEpicenter's P&L, develop a sustainable operating budget andtrack financial performance.
  • In coordination with Finance Coordinated Services, provide theEpicenter Executive Team with periodic financial reports andoptimize expenses through targeted budget management.
  • Strategize ways to maximize occupancy rates, includingyear-round revenue opportunities to strengthen the financial healthof the property.

Resident and Guest Experience

• Student-Centered Culture
  • Foster a supportive, student-centric environment that enhancesboth the academic and social experience of residents.
• Program Implementation and Engagement
  • Oversee the implementation of resident programming and eventsas directed by the Epicenter Executive Team. Ensure activitiesalign with educational, cultural, wellness, and social goals tocreate a well-rounded experience for residents and guests.
  • Ensure consistent delivery of services, programming, andactivities that meet the Epicenter's objectives and the needs ofstudents, staff, and partners.
  • Oversee the Residential student leaders engaged in residentialprogramming.
• Community Building and Accessibility
  • Promote a welcoming and engaging environment that supportsstudents' social and academic growth.
  • Lead residential move-in and move-out processes in coordinationwith campus partners and student leaders
  • Be a visible and approachable presence, regularly interactingwith residents and guests to build rapport and enhance thecommunity experience.
  • Collaborate with faculty, staff, and external partners tocreate meaningful programming and activities.
  • Weave programming elements throughout the residentialexperience to help resident students connect with the SorensonImpact Institute and the Center for Business Health andProsperity.
• Professional Workspace
  • Ensure that the facilities and embedded technology are wellmaintained to prevent workflow disruption for occupants of theChangemaker Pavilion.
  • Create a professional presence and welcoming impression forguests of the Epicenter host organizations.
  • Assure high-quality hospitality for all patrons of CaféEpicenter
• Events
  • Make sure the events and activities held within the Epicenterare well-managed, including assuring that they are well supportedand that sponsors of events and activities follow establishedguidelines when utilizing facilities.

• Perform other related duties as assigned to support theoperational, financial, and experiential goals of the Epicenter andits community of residents and guests.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Director, Operations Management - Multi-Department(Non-Executive): Requires a bachelor's (or equivalency) +12 years or a master's (or equivalency) + 10 years of directlyrelated work experience.

Full Time or Part Time? Full Time

Work Schedule Summary: Hours are typically 9:00 am to 5:00pm but there may be additional evening or weekend hours needed onoccasion.

Location: Campus

Pay Rate Range: $105,000 - $165,000

Close Date: 01/14/2027

Requisition Number: PRN46533B

Department: 02279 - Impact & Prosperity Epicenter