Director, Operational KPI Analytics & Performance

Quest Diagnostics; Pittsburgh (Allegheny County); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Annual incentive plan

Employee stock purchase plan

Education assistance

Job summary

Quest Diagnostics seeks a senior leader to govern and execute its Operational KPI program across executive franchises and regional leaders. You will own the KPI portfolio, drive data-driven decisions, and implement analytics tools across Order to Cash functions.

Lead data integrity, regional reviews, and performance narratives for senior management. This role requires strong analytical and communication skills and a proven track record in continuous improvement.

Qualifications

• 5+ years leading a defined project management process.
• 10-year minimum work experience in executive level business decisions from engineering economic analysis.
• Process / Continuous Improvement Expertise (Six Sigma Master Black Belt Certification preferred)
• Excel- for data mining and creation of static modeling

Responsibilities

• Executive leader of Quest Diagnostics' Operational KPI Program.
• Develop matrix driven relationships with Idea to Market Franchises, Market to Order regional Commercial leadership, and Order to Cash regional Operations leadership teams to link key indicators to the business performance.
• Ensure adherence to data integrity critical to Operations Metrics to drive business decisions and senior management reviews.
• Establish, validate, and audit measurement systems of all master data sources for all Operations Metrics.
• Lead implementation of Operational Analytics Tools across center led functions and regional leadership.
• Translate master data and multi-variate models into simplified visualization concepts, dashboards and tools.

Skills

Leadership

Process Improvement

Data Analysis

Executive collaboration

Communication

Education

MS/BS or equivalent

Engineering/Statistics degree

Six Sigma Master Black Belt Certification (Preferred)

Tools

Excel

Minitab

PowerPoint

Job description

Quest Diagnostics seeks a senior leader to govern and execute its Operational KPI program across executive franchises and regional leaders. You will own the KPI portfolio, drive data-driven decisions, and implement analytics tools across Order to Cash functions.

Lead data integrity, regional reviews, and performance narratives for senior management. This role requires strong analytical and communication skills and a proven track record in continuous improvement.