Director of Operational KPI & Analytics

Quest Diagnostics Incorporated; Pittsburgh (Allegheny County); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

401(k) match

Employee stock purchase plan

Health benefits

Education assistance

Performance incentive plans

Job summary

Quest Diagnostics Incorporated seeks a senior analytics leader to govern the Operational KPI program across Regions, partnering with executive Franchise, Commercial and Operational teams to align metrics with business performance.

You will design and deploy analytics tools within Order to Cash, establish rhythms, and drive adoption to optimize capital and labor resources. Strong data integrity and executive-ready storytelling are essential.

Qualifications

• MS/BS or equivalent required.
• Engineering/Statistics degree preferred.
• Experience leading project management processes (5+ years).
• Strong data integrity and analytics background.

Responsibilities

• Lead Quest Diagnostics' Operational KPI program across regions.
• Develop relationships with Franchise, Commercial and Operations leaders.
• Ensure data integrity for operations metrics and guide executive reviews.
• Define and audit measurement systems for master data sources.
• Deliver concise, data-driven narratives for senior management.

Skills

Leadership

Data analysis

Communication

Stakeholder management

Excel

Statistical methods

Education

MS/BS or equivalent

Engineering/Statistics degree (Preferred)

Tools

Excel

Minitab

PowerPoint

Job description

Quest Diagnostics Incorporated seeks a senior analytics leader to govern the Operational KPI program across Regions, partnering with executive Franchise, Commercial and Operational teams to align metrics with business performance.

You will design and deploy analytics tools within Order to Cash, establish rhythms, and drive adoption to optimize capital and labor resources. Strong data integrity and executive-ready storytelling are essential.