Head of Operational KPI & Analytics Strategy

QUEST DIAGNOSTICS INC; Pittsburgh (Allegheny County); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Employee stock purchase plan

Annual incentive plans

Vacation and Health/Flex Time

MyQuest education assistance

Job summary

Quest Diagnostics Inc. seeks a senior leader to govern and advance its Operational KPI program across executive franchises, commercial and order-to-cash leaders.

You will own the DMS process, deliver quality and service metrics, and design analytics tools to drive continuous improvement. You will establish data integrity, define KPI measurements, and lead regional reviews while enabling scalable dashboards and training for teams.

Qualifications

• MS/BS or equivalent required.
• Engineering/Statistics degree preferred.
• Six Sigma Master Black Belt Certification preferred.
• Demonstrated experience leading a defined project management process (5+ years).
• Experience making executive level business decisions from engineering economic analysis.

Responsibilities

• Executive leader of Quest Diagnostics’ Operational KPI Program.
• Develop relationships with Franchises and leadership to link indicators to performance.
• Ensure data integrity to drive business decisions and regional reviews.
• Audit measurement systems for all master data sources across Operations Metrics.
• Lead KPI reviews, prepare presentations, and track actions to closure.
• Synthesize data into clear narratives for executive consumption.
• Serve as SME for enterprise performance metrics and data insights.
• Lead implementation of Operational Analytics tools across functions.
• Translate data models into dashboards and visualization concepts.
• Provide training on data software and analytics solutions.
• Embed mechanisms for daily insights and regional decision-making.
• Coordinate with IT Data Engineering to leverage data lake master data.

Skills

Executive leadership

Continuous improvement

Data governance

Data storytelling

Influencing operational leaders

Cross-functional collaboration

Presentation skills

Financial modeling

Lean manufacturing

Order to Cash knowledge

Education

MS/BS or equivalent (Required)

Engineering/Statistics degree (Preferred)

Six Sigma Master Black Belt Certification (Preferred)

Tools

Excel

Minitab

PowerPoint

Job description

Quest Diagnostics Inc. seeks a senior leader to govern and advance its Operational KPI program across executive franchises, commercial and order-to-cash leaders.

You will own the DMS process, deliver quality and service metrics, and design analytics tools to drive continuous improvement. You will establish data integrity, define KPI measurements, and lead regional reviews while enabling scalable dashboards and training for teams.