Director Network Operations

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 134,000 - 230,000; Full time

Job summary

Madison Square Garden Entertainment Corp. is seeking a Director of Network Operations to lead a team supporting the MSGE family of venues and systems.

The role oversees Level 1–3 support, WAN/LAN infrastructure, and incident response for live events, ensuring availability and reliability across all sites. You will drive SOPs, run configurations, and technical docs while coordinating with Enterprise Technology and venue teams.

Qualifications

• 10+ years of related experience.
• Bachelor’s degree, or equivalent combination of education and experience.
• Minimum of 10 years of enterprise network operations experience, must have experience managing geographically diverse teams of technologists.
• 5 years of vendor management experience with large organizations such as Cisco, Palo Alto, F5, and others.
• 3 years' experience supporting large events and venues.
• Hands-on experience deploying monitoring/alerting tools and integrating with event correlation platforms and ticketing systems such as ServiceNow.
• Experience with network management/monitoring tools such as Cisco WLC, Catalyst Center, Cisco Nexus Dashboard Fabric Controller, SolarWinds, Cisco ThousandEyes, and Meinberg PTP Trackhound.

Responsibilities

• Monitors managed network devices and executes Level 1 Support — alert handling, incident triage, service restart/restoration, and escalation.
• Ensures network engineering support is provided to MSGE venues for all events.
• Ensures standard operating procedures are in place for alert handling, incident triage, escalation, and network infrastructure/circuit deployment and decommissioning.
• Maintains running configurations and diagrams of all WAN/LAN networks and generates technical documentation for required network changes.
• Executes event and network status reporting in coordination with the Venue Technology and respective venue Technical Operations teams.
• Works in close partnership with technical engineering teams and provides technical consultation to ensure successful system implementation.
• Responsible for providing the network services that enable venue business applications and communication platforms, working closely with application and capability owners to ensure application/capability availability.
• Additionally responsible for the following: Installation of network hardware and software; Management and maintenance of network infrastructure; Network monitoring, analysis, and reporting tools; Day-to-day network operations; Trouble ticket generation and response; change control.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Skills

Network operations

Team leadership

Incident triage

Documentation

Change control

Event support

Technical consultation

Education

Bachelor's degree in engineering, computer science, or computer engineering

Tools

Cisco Wireless LAN Controller

Catalyst Center

Cisco Nexus Dashboard Fabric Controller

SolarWinds

Cisco ThousandEyes

Meinberg PTP Trackhound

ServiceNow

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com .

Who are we hiring?

The Director Network Operations leads the team that operates and manages the deployed network infrastructure supporting the MSGE family of companies’ facilities and venues . The Director Network Operations will work with Enterprise Technology and respective venue Production and Technical Operations teams to understand business and technical requirement s and to ensure live events are executed as intended . Director Network Operations will be responsible for managing subordinate network engineers , executing event support, Level 1 through 3 technical s up support , network infrastructure management, and identifying issues that required troubleshooting escalation . The Director Network Operations will execute infrastructure monitoring and event reporting .

What will you do?

• Monitors managed network devices and virtual machines and executes Level 1 Support — alert handling, incident triage, service restart/restoration, and escalation.
• Ensures network engineering support is provided to Madison Square Garden Entertainment and Sphere Entertainment venues for all events.
• Ensures standard operating procedures are in place for alert handling, incident triage, escalation, and network infrastructure/circuit deployment and decommissioning.
• Maintains running configurations and diagrams of all WAN/LAN networks and generates technical documentation for required network changes.
• Executes event and network status reporting in coordination with the Venue Technology and respective venue Technical Operations teams.
• Works in close partnership with technical engineering teams and provides technical consultation to ensure successful system implementation.
• Responsible for providing the network services that enable venue business applications and communication platforms, working closely with application and capability owners to ensure application/capability availability.
• Additionally responsible for the following:
  • Installation of network hardware and software.
  • Management and maintenance of network infrastructure.
  • Network monitoring, analysis, and reporting tools.
  • Day-to-day network operations.
  • Trouble ticket generation and response; carrier interface and escalations.
  • Application of configuration changes via our change control systems and processes.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site

What do you need to succeed?

• 10+ years of related experience
• Bachelor’s degree, or equivalent combination of education and experience
• Minimum of 10 years of enterprise network operations experience, must have experience managing geographically diverse teams of technologists
• Bachelor's degree in engineering, computer science, or computer engineering preferred, or equivalent combination of education and experience
• 5 years of vendor management experience is required, must have managed complex vendor engagements with large organizations such as Cisco, Palo Alto, F5, and others
• 3 years' experience supporting large events and venues
• Hands-on experience deploying various tool sets that support monitoring and alerting across diverse platforms — must have integration experience working with event correlation platforms and ticketing systems such as ServiceNow
• Experience with network management/monitoring tools such as Cisco Wireless LAN Controller, Catalyst Center, Cisco Nexus Dashboard Fabric Controller, SolarWinds, Cisco ThousandEyes, and Meinberg PTP Trackhound

Special Requirements:

• Ability to work a flexible schedule in support of a 24/7 security environment, including evenings, weekends, holidays, and nontraditional work hours as operational requirements dictate.

#LI-Onsite

Pay Range

$134,000 — $230,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.

EEO

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information voluntary and refusal to provide it will note subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.