Director of Venue Network Operations (Live Events)

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 134,000 - 230,000; Full time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Director of Network Operations to lead the team that supports the MSGE family of venues and facilities.

You will manage enterprise network operations, incident response, and documentation across events, ensuring reliable services and effective change control. You will collaborate with Enterprise Technology, Production Operations, and venue teams to deliver secure, high‑availability networks for live events and guest

Qualifications

• Minimum 10 years in enterprise network operations with leadership experience.
• Bachelor’s degree in engineering, computer science, or equivalent.
• Five years in vendor management with large organizations (Cisco, Palo Alto, F5).

Responsibilities

• Lead the network operations team for MSGE venues and events.
• Provide Level 1–3 support and incident management during live events.
• Maintain network diagrams, configurations, and documentation.
• Coordinate with venue tech ops and engineering teams for deployments.
• Ensure SOPs for alert handling, escalation, and change control.

Skills

Network operations management

Vendor management

Team leadership

Incident triage

Monitoring & alerting

Change control processes

Documentation

Event coordination

Education

Bachelor's degree in engineering/computer science

Tools

ServiceNow

SolarWinds

Cisco WLC

Nexus Dashboard Fabric Controller

Meinberg PTP Trackhound

Catalyst Center

Cisco ThousandEyes

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking a Director of Network Operations to lead the team that supports the MSGE family of venues and facilities.

You will manage enterprise network operations, incident response, and documentation across events, ensuring reliable services and effective change control. You will collaborate with Enterprise Technology, Production Operations, and venue teams to deliver secure, high‑availability networks for live events and guest