Director, Online Retail Client Engagement

Richemont; Grand Prairie (LA); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

Van Cleef & Arpels is seeking a Director to own the vision, performance, and culture of the Client Relationship Center (CRC). You will lead a team of managers and client advisors to deliver exceptional service and sustainable growth, ensuring the CRC remains a strategic growth engine for Online Retail.

This role emphasizes leadership development, change management, and omnichannel client experiences. The ideal candidate will have 10+ years in luxury retail or client services with 5+ years

Qualifications

• 10+ years in luxury retail, clienteling, or client services.
• 5+ years leading managers and large teams; proven leadership development.
• Bachelor’s degree required; MBA preferred.

Responsibilities

• Set the multi-year vision for the CRC as a strategic growth engine within Online Retail.
• Own CRC performance including sales, conversion, and client retention with budget accountability.
• Lead and develop a team of managers and client advisors; build a strong leadership bench.

Skills

Luxury retail leadership

Clienteling & client services

Team leadership

Data-driven decisions

Education

Bachelor’s degree

Tools

CRM

OMS

AI tools

Job description

Van Cleef & Arpels is seeking a Director to own the vision, performance, and culture of the Client Relationship Center (CRC). You will lead a team of managers and client advisors to deliver exceptional service and sustainable growth, ensuring the CRC remains a strategic growth engine for Online Retail.

This role emphasizes leadership development, change management, and omnichannel client experiences. The ideal candidate will have 10+ years in luxury retail or client services with 5+ years