Director of Wellness Experiences & Programming – Austin

Canyon Ranch; Spicewood (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health plan (Medical, Dental, Vision)

25 days PTO

Maternity leave

Life insurance

Employee Assistance Program

Spa/access to Canyon Ranch facilities

Job summary

Canyon Ranch is seeking a Senior Manager of Experiences and Programming in Texas to design and deliver immersive wellness experiences. Lead planning for retreats, events, and guest experts, partnering with Culinary, Spa, Fitness, and Operations to create a seamless guest journey.

Ideal candidates will have 7+ years of progressive leadership in luxury hospitality, strong budgeting and stakeholder management skills, and the ability to work flexible hours to support programming and events.

Qualifications

• Reside in Texas or nearby with strong knowledge of the local market.
• Experience in luxury hospitality and guest experiences.
• Bachelor's degree or equivalent experience preferred.
• Proven track record leading guest experiences, retreats, events or activations.
• Experience collaborating across departments to execute complex initiatives and deliver exceptional service.
• Strong leadership, communication, project management, and relationship-building skills.
• Experience managing budgets, performance metrics, and strategic partnerships.
• Valid driver's license with acceptable driving record.
• Flexibility to work evenings, weekends, and holidays based on programming needs.

Responsibilities

• Lead the vision, planning, and execution of resort programming, retreats, signature events, guest experts, and immersive wellness experiences.
• Develop seasonal and annual experience strategies that engage guests and drive repeat visitation.
• Collaborate across Culinary, Spa, Fitness, Health & Performance, Guest Services, Sales, Marketing, and Resort Operations.
• Build and maintain relationships with guest experts, wellness professionals, chefs, artists, luxury brands, and partners.
• Oversee on-property guest communications, promotional materials, and experience storytelling.
• Monitor guest feedback, participation, revenue, and metrics to improve programming and operations.
• Manage departmental budgets and resources; identify opportunities to increase guest satisfaction and ancillary revenue.
• Lead, coach, and develop a high-performing team while fostering collaboration and innovation.

Skills

Leadership

Hospitality

Guest experience

Event management

Budgeting

Cross-department collaboration

Communication

Project management

Team development

Education

Bachelor's degree

Job description

Canyon Ranch is seeking a Senior Manager of Experiences and Programming in Texas to design and deliver immersive wellness experiences. Lead planning for retreats, events, and guest experts, partnering with Culinary, Spa, Fitness, and Operations to create a seamless guest journey.

Ideal candidates will have 7+ years of progressive leadership in luxury hospitality, strong budgeting and stakeholder management skills, and the ability to work flexible hours to support programming and events.