Director of Victim Services & Center Operations

Smartstartofmeck; Charlotte (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

The Umbrella Center (TUC) in Charlotte-Mecklenburg seeks an innovative Director to lead operations and deliver high-quality, trauma-informed services to victims of domestic violence, sexual assault, human trafficking, elder abuse, child abuse, and more. The Director reports to Safe Alliance’s President & CEO and will oversee program development, staff training, and cross-agency collaboration.

This role requires strategic leadership, strong partnership skills, and a commitment to

Qualifications

• Master's degree in Social Work, Public Administration, Public Health, Law, Criminal Justice, or related field preferred; Bachelor's degree required.
• Minimum of 10 years of experience in social services, with at least 5 years in a management role.
• Experience working in nonprofit organizations, particularly in violence prevention or legal advocacy for trauma survivors.
• Proven success in hiring, managing, and developing varied teams and skillsets, including co-located staff and volunteers.

Responsibilities

• Lead operations and ensure delivery of trauma-informed services for victims of violence.
• Provide strategic leadership and oversee daily operations across partner agencies.
• Foster collaborative, client-centered culture and cross-program coordination.
• Develop and sustain centralized intake processes for multidisciplinary collaboration.
• Provide staff training, supervision, and performance evaluation.
• Oversee program evaluation, grants, reporting, and budget development.

Skills

Leadership

Strategic Planning

Stakeholder Engagement

Program Oversight

Trauma-Informed Care

Staff Development

Education

Master's degree

Bachelor's degree

Job description

The Umbrella Center (TUC) in Charlotte-Mecklenburg seeks an innovative Director to lead operations and deliver high-quality, trauma-informed services to victims of domestic violence, sexual assault, human trafficking, elder abuse, child abuse, and more. The Director reports to Safe Alliance’s President & CEO and will oversee program development, staff training, and cross-agency collaboration.

This role requires strategic leadership, strong partnership skills, and a commitment to