Director of Veterinary Quality & Care Excellence

Banfield Pet Hospital; Virginia Beach (VA); On-site; USD 132,000 - 201,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth retirement plans

Paid Time Off and Holidays

Mental Health Resources

Disability coverage

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Continuing Education Allowance

Parental Leave

Job summary

Banfield Pet Hospital seeks a Director of Veterinary Quality to ensure hospitals in the market meet Banfield quality standards. This role partners with V.P. Veterinary Quality and Area Chiefs of Staff to drive a culture focused on safety, effectiveness, patient care, timeliness, efficiency and equity.

The position involves leading ACOS teams, recruiting doctors, onboarding, and ensuring regulatory compliance across multiple locations. Travel is required to support quality initiatives.

Qualifications

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent.
• Five years practicing in small animal veterinary medicine and surgery.
• Two years’ experience in hospital leadership.
• Five years’ experience in multi-location veterinary management.
• An active veterinary license in good standing is required.

Responsibilities

• Lead care quality across market hospitals and drive Banfield quality standards.
• Recruit, mentor, and develop ACOS and doctor teams.
• Oversee onboarding and mentorship; assess doctor risk and staffing needs.
• Ensure safety, regulatory compliance, and adherence to quality KPIs.
• Travel to markets for hospital visits and performance reviews.
• Manage market medical equipment budget and maintenance.

Skills

Leadership

Veterinary medicine

Recruiting

Budget management

Regulatory compliance

Communication

Strategic planning

Education

DVM/VMD

Job description

Banfield Pet Hospital seeks a Director of Veterinary Quality to ensure hospitals in the market meet Banfield quality standards. This role partners with V.P. Veterinary Quality and Area Chiefs of Staff to drive a culture focused on safety, effectiveness, patient care, timeliness, efficiency and equity.

The position involves leading ACOS teams, recruiting doctors, onboarding, and ensuring regulatory compliance across multiple locations. Travel is required to support quality initiatives.