Director of Veterinary Quality

Medical Management International, Inc.; Virginia Beach (VA); On-site; USD 132,000 - 201,000; Full time

Job summary

Banfield in Virginia Beach is seeking a Director of Veterinary Quality to ensure care in market hospitals meets industry and Banfield quality standards. You will partner with the Vice Presidents of Veterinary Quality and Area Chiefs of Staff to drive a culture aligned with our five principles and six domains: safe, effective, patient/client centered, timely, efficient and equitable.

You will lead doctor recruitment and onboarding, oversee medical quality programs, ensure regulatory compliance

Qualifications

• Strong leadership and a track record in healthcare quality management.
• Experience with recruiting and onboarding healthcare professionals.
• Familiarity with DEA and radiation safety regulations.

Responsibilities

• Live and exemplify the Five Principles of Mars within self and team.
• Oversee onboarding and mentorship experiences for doctors.
• Develop and lead ACOS to ensure care meets quality standards.
• Ensure hospital safety procedures and regulations are followed.
• Travel to assigned markets to assess care delivery and performance.

Skills

Leadership

Quality management

Regulatory compliance

Recruiting

Job description

Director Veterinary Quality

Salary Range: $132,172 - $200,866 annually.

The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule.

SUMMARY OF JOB PURPOSE AND FUNCTION

The primary purpose and function of the Director Veterinary Quality is to ensure care delivered in market assigned hospitals meet industry and Banfield quality standards. This position partners with Vice Presidents Veterinary Quality and Area Chiefs of Staff ensuring execution of veterinary initiatives. The Director of Veterinary Quality serves as a champion for quality by communicating, demonstrating and driving a culture that is consistent with our five principles and our 6 domains (safe, effective, patient/client centered, timely, efficient, and equitable) at the market level to optimize results in improved medical care, a better client experience, increased associate engagement and better hospital performance.

ESSENTIAL RESPONSIBILITIES AND TASKS

Live and exemplify the Five Principles of Mars, Inc. within self and team. In partnership with the ACOS, drive a successful and growing doctor team through recruiting, gathering referrals, and hiring. Ensure the delivery of an exceptional onboarding and mentorship experience. Consult with operational partners on doctor risk, staffing needs and compensation. Develop and lead the Area Chiefs of Staff (ACOS) to ensure care delivered in our hospitals meets industry, regulatory, and Banfield quality standards. Drive market performance to deliver outstanding, high quality medical care that aligns with the six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care) and meets practice OGSMs related to the delivery of care and quality KPIs. Oversee implementation and auditing of medical quality programs, ensuring adoption to help drive success, and consulting with field and hospital leaders as appropriate. Work with Field Directors & Hospital Leaders to oversee the safety of clients, associates and pets by ensuring hospitals comply with all safety procedures and regulations Work with Field Directors & Hospital Leaders to ensure hospital operations meet all local, state and federal regulations. Lead efforts for DEA and radiation safety and compliance. Travel to assigned markets and perform regular hospital visits to assess and validate the delivery of care and performance of ACOS and veterinary provider teams. Develop productive relationships with veterinary medical colleges to meet the long-term recruiting needs for the practice, partnering with (or serving as) University Liaison and Central Team Support as needed to deliver on these plans. Manage the market level medical equipment budget and oversee maintenance and calibration of medical equipment. Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession (i.e., regulatory boards, vendors, associations, and referral hospitals) to promote a positive image of the practice and Banfield’s brand reputation. Other job duties as assigned.

SPECIAL WORKING CONDITIONS

Ability to work at a computer for long periods of time. Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job. Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. Ability to carry out instructions furnished in written, oral, or diagram form