Regional Veterinary Chief of Staff

Banfield Pet Hospital; Plainfield (IN); On-site; USD 129,000 - 186,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Job summary

Banfield Pet Hospital in the United States is seeking a leadership role focused on veterinary quality and hospital performance. The position emphasizes coaching, recruiting, onboarding, and developing veterinarians while maintaining high clinical standards and client service.

The role involves collaboration with regional leaders to drive engagement, retention and continuous improvement across multiple hospitals.

Qualifications

• Leadership and management experience in a veterinary setting or healthcare leadership role.
• Strong communication skills and ability to build high-performing teams.
• Proven ability to hire, onboard and coach clinicians and staff.
• Deliver results with a customer-focused, quality-driven approach.
• Ability to multi-task and manage complex hospital operations.
• Commitment to continuous improvement and staff development.

Responsibilities

• Live and exemplify the Five Principles within self and team.
• Champion quality culture to optimize medical care and client experience.
• Perform hospital visits and audits to ensure compliance and engagement.
• Coach and develop associate veterinarians toward high-quality care.
• Recruit, interview, onboard and train new veterinarians and locums.
• Deliver veterinary quality KPIs to support OGSMs.
• Lead onboarding and mentorship for new hires and leaders.
• Develop doctors to coach new staff and ensure onboarding success.
• Engage in talent development and succession planning.
• Collaborate with regional leaders to drive doctor engagement and retention.

Skills

Conflict Management

Customer Focus

Developing Direct Reports

Directing Others

Building Effective Teams

Hiring and Staffing

Communication Skills

Managing and Measuring work

Peer Relationships

Drive for Results

Initiative

Integrity

Cooperativeness

Flexibility

Independence

Tolerance for Stress

Job description

Banfield Pet Hospital in the United States is seeking a leadership role focused on veterinary quality and hospital performance. The position emphasizes coaching, recruiting, onboarding, and developing veterinarians while maintaining high clinical standards and client service.

The role involves collaboration with regional leaders to drive engagement, retention and continuous improvement across multiple hospitals.