Director of UX Strategy & Customer Experience

PwC South Africa; Chicago (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

PwC is seeking a User Experience Strategy Director to elevate customer and employee experiences by translating client needs into strategic design initiatives. You will lead human-centered research, create journeys, wireframes, and prototypes, and mentor teams across engagements.

The role emphasizes driving growth, maintaining executive relations, and promoting technology-enabled experiences, with up to 20% travel. A Bachelor's degree and 9+ years of experience are required.

Qualifications

• Bachelor's degree and at least 9 years of experience in UX strategy or consulting.
• Proven ability to translate client needs into actionable UX strategies.
• Strong leadership and mentoring skills with client-facing experience.

Responsibilities

• Lead the development and implementation of user experience strategies across touchpoints.
• Collaborate with clients to design journeys, wireframes and prototypes that boost engagement.
• Apply human-centered design to research and create intuitive experiences.
• Drive growth by identifying market gaps and developing engagements.
• Mentor teams in design thinking and innovation on client projects.
• Promote technology advances to enable people and tech synergy.
• Oversee multiple projects while maintaining executive-level client relations.
• Develop new ideas to drive thought leadership and brand recognition.
• Conduct usability testing and user research to inform decisions.
• Build relationships with stakeholders to deliver exceptional service.

Skills

User experience strategy

Design thinking

Human-centered design

Mentoring teams

Stakeholder management

Education

Bachelor's degree

Job description

PwC is seeking a User Experience Strategy Director to elevate customer and employee experiences by translating client needs into strategic design initiatives. You will lead human-centered research, create journeys, wireframes, and prototypes, and mentor teams across engagements.

The role emphasizes driving growth, maintaining executive relations, and promoting technology-enabled experiences, with up to 20% travel. A Bachelor's degree and 9+ years of experience are required.