User Experience Strategy Director

PwC South Africa; Chicago (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

PwC is seeking a User Experience Strategy Director to elevate customer and employee experiences by translating client needs into strategic design initiatives. You will lead human-centered research, create journeys, wireframes, and prototypes, and mentor teams across engagements.

The role emphasizes driving growth, maintaining executive relations, and promoting technology-enabled experiences, with up to 20% travel. A Bachelor's degree and 9+ years of experience are required.

Qualifications

• Bachelor's degree and at least 9 years of experience in UX strategy or consulting.
• Proven ability to translate client needs into actionable UX strategies.
• Strong leadership and mentoring skills with client-facing experience.

Responsibilities

• Lead the development and implementation of user experience strategies across touchpoints.
• Collaborate with clients to design journeys, wireframes and prototypes that boost engagement.
• Apply human-centered design to research and create intuitive experiences.
• Drive growth by identifying market gaps and developing engagements.
• Mentor teams in design thinking and innovation on client projects.
• Promote technology advances to enable people and tech synergy.
• Oversee multiple projects while maintaining executive-level client relations.
• Develop new ideas to drive thought leadership and brand recognition.
• Conduct usability testing and user research to inform decisions.
• Build relationships with stakeholders to deliver exceptional service.

Skills

User experience strategy

Design thinking

Human-centered design

Mentoring teams

Stakeholder management

Education

Bachelor's degree

Job description

Industry/Sector: Not Applicable. Specialism: Customer Management. Level: Director.

The Opportunity

As a User Experience Strategy Director, you will lead efforts to enhance customer and employee experiences by analyzing client needs and designing impactful strategies that foster loyalty and engagement. Within our Management Consulting practice, you will translate vision into action, setting the tone and inspiring others to follow. Your role is pivotal in driving business growth, shaping client engagements, and mentoring future leaders. You are expected to uphold PwC's reputation for quality, integrity, and inclusion, creating a healthy working environment while maximizing client satisfaction. In this role at PwC, you will utilize human-centered design principles to understand user needs, conduct research, and create intuitive experiences. Collaborating with clients, you will develop user journeys, wireframes, prototypes, and visual designs that optimize interactions across various touchpoints. You will also promote technological advances, fostering an environment where people and technology thrive together. Your strategic choices will drive change, addressing system-level enablers and converting market gaps into opportunities for success.

Responsibilities

• Leading the development and implementation of user experience strategies to enhance customer and employee interactions
• Collaborating with clients to design user journeys, wireframes, and prototypes that optimize user engagement across various touchpoints
• Utilizing human-centered design principles to conduct research and create intuitive and engaging experiences
• Driving business growth by identifying market gaps and converting opportunities into successful client engagements
• Mentoring and guiding teams in the application of design thinking and innovation to solve complex client challenges
• Promoting the integration of technological advances to create environments where people and technology thrive together
• Overseeing multiple projects to maintain executive-level client relations and deliver impactful solutions
• Developing new ideas and solutions to drive thought leadership and enhance brand recognition
• Conducting usability testing and user research to inform design decisions and improve user interface and experience design
• Building and maintaining relationships with stakeholders to support the delivery of exceptional service excellence

What You Must Have

• At least a Bachelor's degree
• At least 9 years of experience

What Sets You Apart

• Preference for at least one of the following fields of study: Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Engineering
• Excelling in customer experience strategy and design thinking
• Demonstrating proficiency in human-centered design and prototyping
• Utilizing data analysis and interpretation for strategic decision-making
• Leading innovation through rapid experimentation and iterative design
• Cultivating relationships and building brand recognition in client engagements
• Promoting technological advances in interactive and mobile UX design

Travel Requirements

Up to 20%

Salary

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Equal Opportunity Statement

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race, color, religion, national origin, sex (including pregnancy, sexual orientation, and gender identity), age, disability, genetic information (including family medical history), veteran, marital, or citizenship status, or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

To view other PwC job opportunities, visit pwc.com/careers.