Director of Transit Operations & Service Excellence

Mass Transit magazine; Moline (IL); On-site; USD 80,000 - 111,000; Full time

Benefits offered by this job

Excellent benefits

IMRF pension

457 plan

Job summary

MetroLINK is seeking a Director of Operations to oversee the people and performance behind Quad Cities public transportation. The role focuses on leading daily transit operations, coaching supervisors, and driving continuous improvement to deliver safe, reliable service.

Qualified candidates will have a Bachelor’s degree in a related field and at least 5 years in fleet operations, including supervisory experience. The organization emphasizes safety and data-driven decision making.

Qualifications

• Bachelor's degree required in a related field.
• 5 years of fleet operations experience, including 2 years in a supervisory/management role.
• Experience in logistics, transportation, unionized environments, safety-sensitive operations, or 24/7 service environments is valued.

Responsibilities

• Lead daily transit operations and service delivery.
• Develop and coach Operations supervisors and staff.
• Establish goals, performance expectations, and work standards.
• Drive process improvements and operational excellence.
• Promote safety, accountability, and compliance.
• Use data to improve performance and service.
• Partner with leadership and HR on staffing, employee relations, labor relations, and organizational priorities.

Skills

Fleet operations

People leadership

Staff development

Safety compliance

Process improvement

Data-driven decisions

Labor relations

Education

Bachelor's degree in Business Administration/Management/Transportation or related field

Job description

MetroLINK is seeking a Director of Operations to oversee the people and performance behind Quad Cities public transportation. The role focuses on leading daily transit operations, coaching supervisors, and driving continuous improvement to deliver safe, reliable service.

Qualified candidates will have a Bachelor’s degree in a related field and at least 5 years in fleet operations, including supervisory experience. The organization emphasizes safety and data-driven decision making.