Ticketing Manager - Special Events

AEG; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental & vision

401k with company match

Paid holidays

Life insurance

Parental leave

Job summary

AEG Presents is seeking a Manager of Ticketing in New York to scale venues and build events in our ticketing software. You will compile and distribute daily ticket counts to internal teams, artist management, and labels, and collaborate with promoters, venues, and management to optimize ticket packages and inventory strategies.

The role includes managing event-specific ticket scaling, inventory, and promotional initiatives to maximize attendance and revenue, while overseeing box office

Qualifications

• 4-6 years of related work experience, including the entertainment industry.
• Previous supervisory experience is required.
• Experience in developing start-up box offices and strategies preferred.
• Familiarity with ticketing platforms such as AXS and Ticketmaster is expected.

Responsibilities

• Manage event setup and configuration in ticketing platforms with promoters or events teams.
• Handle ticket holds and process orders for artist management and internal buys.
• Prepare and distribute daily ticket counts to agents, departments and offices.
• Lead training for box office staff on operations, will call, guest lists, and allocations.
• Develop promotions, discounts, and group sales to meet attendance and revenue goals.

Skills

Ticketing platforms knowledge

MS Office proficient

Supervisory experience

Excellent communication

Tools

AXS

Ticketmaster

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Manager, Ticketing will be responsible for developing scaling plans for venues to build events in ticketing software. This position will also compile and distribute daily ticket counts to various internal departments, offices, and artist management, agents, and record labels. The Manager, Ticketing will collaborate with venues, artist management, and discount vendors to create ticket packages for shows and events. For assigned special events, this position may also be responsible for managing ticketing operations, including event setup, inventory strategy, ticket allocations, and box office execution. The Manager, Ticketing may develop and implement event-specific ticket scaling, inventory management, and promotional initiatives based on market conditions, audience demographics, and event objectives to maximize attendance and revenue. This position may also partner with promoters, venues, artists, and internal stakeholders to ensure accurate ticketing execution, oversee sales reporting, and support a seamless event experience from on-sale through event completion.

Essential Functions

• Manage the setup and configuration of events within ticketing platforms, partnering with promoters or special events teams to ensure accurate event builds and optimal ticketing strategies.
• Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
• Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents. as needed.
• Lead and train new team members on box office operations for assigned events, including will call, guest lists, artist and promotional ticket allocations, coordination with venue management, touring personnel, and/or special event clients to ensure seamless event execution.
• Collaborate with promoters, venues, artists, and special events teams to develop and execute ticketing promotions, discount programs, and group sales initiatives that support attendance and revenue objectives.
• May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
• Other duties as assigned.

Required Qualifications

• 4-6 years of related work experience including experience in the entertainment industry
• Previous supervisory experience
• Experience in developing start-up box offices and strategies preferred
• Box Office Experience is a plus
• Familiarity of basic accounting and budgeting principals
• Familiarity with AXS, Ticketmaster and other ticketing platforms.
• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
• Must be organized, detail-oriented and self-motivated
• Ability to multitask, prioritize and remain calm in a fast paced environment
• Must be able to work flexible schedule including nights, weekends and some holidays
• Excellent interpersonal, written and verbal communication skills

Payscale: $71,550.96 - $88,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.