Box Office Staff- Irving Plaza/ Gramercy

Live Nation Worldwide, Inc.; New York (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Generous vacation

Healthcare

Retirement benefits

Tuition reimbursement

Job summary

Live Nation Entertainment is seeking a detail-oriented position within our box office operations in New York. The role focuses on cash handling, daily reconciliation of ticket sales, Will Call and guest list operations, and supporting pricing initiatives for events.

The ideal candidate brings strong customer service experience, familiarity with MS Office, and a flexible schedule including nights and weekends. ADA coordination and on-site event support are part of the responsibilities.

Qualifications

• Knowledge of cash handling procedures.
• Experience in customer service environments.
• Proficiency with MS Office applications.

Responsibilities

• Ensure compliance with cash handling policies and procedures.
• Balance and reconcile daily ticket sales.
• Assist Manager with cash drawers and ticket stock.
• Support pricing initiatives and special offers.
• Distribute daily ticket counts to Artist Representatives.
• Handle Will Call and Guest List operations.
• Troubleshoot night-of-show issues (transfers, barcodes, accounts).
• Assist with ADA requirements and guest services coordination.
• Daily operations on Ticketmaster host system.
• Follow opening/closing procedures.
• Maintain box office cleanliness and dress code compliance.
• Update spreadsheets (Ticket Stock Log, Vault Log).
• Collect Lost & Found items as needed.
• Assist Manager & Supervisor with tasks as they arise.
• 3rd party venue coverage may be required.

Skills

Cash Handling

Customer Service

MS Office

Flexible Schedule

Diversity & Inclusion

HS Diploma

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine's 50 Companies that Care. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Financial / Cash Handling

• Ensure compliance of Clubs & Theaters cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show
• Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred:

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

The expected compensation for this position is: $17.00 USD - $20.00 USD Hourly ** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Benefits

• free concert tickets
• dog-friendly offices
• student loan reimbursement
• adoption/fertility support
• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.