Director of Technology Services & Practice Leadership

MEA - MidAtlantic Employers’ Association; Harmonville (PA); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development opportunities

Long term incentive opportunities

Job summary

MEA - MidAtlantic Employers’ Association seeks a Director of Technology Services & Practice Leadership to guide our technology consulting and managed services practice in the Philadelphia area. You will lead about 25 professionals, partner with the CEO, and drive client outcomes, revenue, and margin.

You bring 7–10+ years of leadership in technology services, a track record of developing teams, and an ability to translate strategy into executable plans.

Qualifications

• 7-10+ years leading technology services, consulting, or managed services organizations.
• Experience managing consulting or project delivery teams.
• Strong business, operational, and financial acumen.
• Proven ability to improve performance while developing people.
• Executive presence with the ability to build trusted client relationships.

Responsibilities

• Own practice performance, including revenue, gross margin, service quality, and team results.
• Translate company strategy into measurable priorities and execution plans.
• Improve service offerings and operational effectiveness.
• Ensure projects and managed services are delivered on time, on budget, and with exceptional quality.
• Oversee resource planning, utilization, delivery governance, and client escalations.
• Improve processes, reporting, KPIs, and operational visibility.
• Use data to drive better execution, efficiency, and profitability.
• Coach, mentor, and develop leaders and technical professionals.
• Build a culture of ownership, urgency, continuous improvement, and accountability.
• Maintain executive relationships with strategic clients.
• Partner with Sales and Account Management to improve retention and identify growth opportunities.
• Work closely with the CEO and leadership team on strategy, forecasting, financial performance, and organizational growth.

Skills

Leadership

Executive presence

Client relationships

Business, operational, financial acume

Delivery consulting services

Team development

Job description

Director of Technology Services & Practice Leadership

Suburban Philadelphia, PA | Hybrid and Onsite

People follow you because of how you lead-not because of your title.

The Opportunity

We are a well-established technology consulting and managed services organization serving mid-market clients throughout the Philadelphia region. We are looking for an experienced leader to own our Technology Services practice - its people, operations, client experience, and financial performance. You'll lead approximately 25 professionals while partnering directly with the CEO to scale the business and strengthen our market position.

This is an opportunity to lead a successful practice-not fix a struggling one.

You

What Makes You Successful

• Lead with confidence, clarity, and accountability.
• Earn trust with executives and become a valued business advisor.
• Develop people and build strong, high-performing teams.
• Create structure through processes, metrics, and operational discipline.
• Address difficult issues directly and constructively.
• Balance client success, employee engagement, and business performance.

Key Responsibilities

Practice Leadership

• Own practice performance, including revenue, gross margin, service quality, and team results.
• Translate company strategy into measurable priorities and execution plans.
• Improve service offerings and operational effectiveness.

Service Delivery

• Ensure projects and managed services are delivered on time, on budget, and with exceptional quality.
• Oversee resource planning, utilization, delivery governance, and client escalations.

Operational Excellence

• Improve processes, reporting, KPIs, and operational visibility.
• Use data to drive better execution, efficiency, and profitability.

People Leadership

• Coach, mentor, and develop leaders and technical professionals.
• Build a culture of ownership, urgency, continuous improvement, and accountability.

Client Leadership

• Maintain executive relationships with strategic clients.
• Partner with Sales and Account Management to improve retention and identify growth opportunities.

Executive Collaboration

• Work closely with the CEO and leadership team on strategy, forecasting, financial performance, and organizational growth.

What Success Looks Like

First 90 Days

• Build relationships with the team and key clients.
• Understand the business, delivery model, and opportunities for improvement.
• Begin implementing operational improvements.

Within the First Year

• Stronger delivery performance and operational discipline.
• Improved client satisfaction and profitability.
• Better alignment across sales, delivery, and leadership.
• A culture recognized for ownership, accountability, and execution.

Required Experience

What You Bring

• 7-10+ years leading technology services, consulting, or managed services organizations.
• Experience managing consulting or project delivery teams.
• Strong business, operational, and financial acumen.
• Proven ability to improve performance while developing people.
• Executive presence with the ability to build trusted client relationships.

Benefits

Why Join Us?

• Lead an established, growing technology consulting firm with a strong reputation and track record of success.
• Own a business unit with meaningful influence and P&L responsibility.
• Work directly with the CEO to shape strategy and drive growth.
• Join an organization focused on becoming the trusted technology advisor for the mid-market.

Compensation

• Competitive base salary ($130,000 - $160,000)
• Performance-based incentive plan
• Comprehensive benefits package
• Professional development opportunities
• Long term incentive opportunities

If you're looking for another management role, this probably isn't it.

If you're looking for the opportunity to build a practice, develop exceptional people, influence strategy, and help shape the future of a growing company, we'd love to talk.

Keyword: Director of Technology Services & Practice Leadership