Director of Professional Services

CCS; Raleigh (NC); On-site; USD 180,000 - 280,000; Full time

Job summary

CCS is seeking a Director of Professional Services to run the Professional Services division as its own business with full P&L ownership and a mandate to build one national standard of execution across markets.

You'll own revenue, gross profit, and margins, manage four practices (PMO, project engineering/consulting, security incident response, advisory/assessment), and scale operations from bespoke to repeatable offerings while traveling up to 25% across regional markets.

Qualifications

• 10+ years in IT professional services delivery
• 5+ years leading delivery organizations at a management or director level
• Experience managing a services P&L
• Experience managing multi-project portfolios across distributed orgs
• Executive-level communication skills

Responsibilities

• Own revenue, gross profit, and contribution for the Professional Services division
• Budgeting, forecasting, and monthly performance vs. plan
• Unify four practices into one national capability
• Build a repeatable remediation/assessment product offering
• Lead and develop a team across five regional markets

Job description

Own a P&L. Build a national practice. Lead through the moments that matter most.

CCS is looking for a Director of Professional Services to run our Professional Services division as its own business, complete with the people, the delivery outcomes, and the full P&L. This isn't a project management role. It's a leadership seat with real financial ownership, four practice areas reporting up to you, and a mandate to build one national standard of execution across every market we serve.

If you've run a services P&L, led incident response under real pressure, and know what it takes to scale a consulting practice from bespoke to repeatable, we want to talk to you.

What You'll Own

The Business You'll own revenue, gross profit, and contribution for the entire Professional Services division, along with budgeting, forecasting, and monthly performance against plan. You'll be the one who catches scope creep and margin leakage before it hits close-out, not after.

The Portfolio Four practices report to you: the PMO, project engineering and consulting, security incident response and remediation, and an advisory/assessment practice. Your job is to make them operate as one integrated capability. When a breach hits, a client should get a project manager, a remediation engineer, and a post-incident assessment from the same organization, with no handoffs and no seams.

Incident Response You'll own the remediation practice for security and breach events, from mobilization through closure, working hand-in-hand with the SOC. You'll build the commercial model for retainers, surge staffing, and after-hours response, so incident work never destabilizes the rest of the portfolio.

Growth and Scale You'll turn the assessment practice into a repeatable, productized offering instead of one-off effort priced deal by deal, and you'll position those assessments as the front door to remediation projects and long-term managed services relationships.

The People You'll select, develop, and retain a team across five regional markets, unifying legacy regional practices into a single national standard, and building the career paths that keep strong talent growing with CCS.

What You Bring

• 10+ years in IT professional services delivery, with 5+ years leading delivery organizations at a management or director level
• Direct, demonstrated ownership of a services P&L, not just delivery accountability
• Experience managing a multi-project portfolio across a geographically distributed organization
• Command of PMI practices, work breakdown structures, level-of-effort estimating, and both cost-plus and value-based pricing models
• Technical depth across IT infrastructure (networking, data center, virtualization, cloud migration, unified communications, endpoints, and the Microsoft stack) sufficient to challenge an estimate and settle a technical dispute
• Working knowledge of security incident response, including containment, remediation, evidence handling, and client communication during an active breach
• Experience building or scaling a consulting or assessment practice into a repeatable commercial offering
• Executive-level communication skills, including the ability to deliver hard news with candor and tact
• Bachelor's degree in business, computer science, engineering, or a related field
• Willingness to travel up to 25% across our regional markets

Nice to have: PMP certification, a Master's degree, familiarity with Lean or similar continuous-improvement methods, and experience integrating delivery organizations after an acquisition.

How Success Is Measured

• Project margin and revenue realization against contracted and forecast value
• Utilization and billable capacity across the engineering, consulting, and PM bench
• On-time, on-budget delivery and client satisfaction across the portfolio

Why CCS

You'll be joining a growing IT services company with real momentum, where this role carries genuine P&L ownership rather than a dotted line to it. You'll shape how professional services works nationally, build something repeatable out of practices that have grown up differently market by market, and do it with the backing of leadership that wants this division run like a business.