Director of Technology and Operations Experience

Cadence Bank; Hoover (AL); On-site; USD 60,000 - 70,000; Full time

Job summary

Cadence Bank is seeking a Director of Technology and Operations Experience to lead strategic initiatives within the organization. This senior role requires a proven track record in transformational leadership, collaborative problem solving, and exceptional communication skills, focusing on improving employee experiences and driving technological advancements for business growth.

Qualifications

• 15+ years of experience in leading large-scale transformations in financial services.
• Exceptional written and verbal communication skills.
• Ability to work in high-expectation environments.

Responsibilities

• Manage portfolio of initiatives and strategic plans.
• Lead Agile Transformation for development teams.
• Provide executive-level presentations on key accomplishments.

Skills

Strategic and Analytical Skills

Communication

Problem Solving

Leadership

Organizational Skills

Education

Bachelor's degree

Tools

MS Office

Job description

Director of Technology and Operations Experience

Join to apply for the Director of Technology and Operations Experience role at Cadence Bank

Director of Technology and Operations Experience

Join to apply for the Director of Technology and Operations Experience role at Cadence Bank

Summary: Responsibilities include working with Technology & Operations Executive Management and their teams on strategy and execution, communications, providing change management/design thought leadership, improvement of employee experience, and agile transformation.

Essential Job Skills & Duties

• Works with Technology and Operations Leadership to manage their portfolio of initiatives executing on the strategic plan and aligning it to budget.
• Lead Agile Transformation for development teams.
• Provide Executive Management Committee level presentations to highlight monthly and quarterly key accomplishments/opportunities for the Technology and Operations division.
• Strong communication and interpersonal skills to interact with senior-level management and the broader Tech & Ops team.
• Work in a highly collaborative environment with a large cross section of stakeholders, partners, and other bank leaders and teammates.
• Become a trusted advisor to the Technology and Operations leadership team and leaders across the bank.
• The ability to analyze data models, documents, user surveys, and workflows to deliver logical conclusions and to interpret and translate the needs of our teammates into problem-solving processes.
• The ability to work with teammates and stakeholders to gain an in-depth understanding of critical business and technical requirements and how they work together to create successful initiatives.
• Collaborate to identify strategic and innovative uses of technology to drive business growth through teammate experience satisfaction and profitability by process improvement and metrics alignment.
• Sound knowledge and expertise in evaluating the implications of changes.
• The ability to connect and gather teammate feedback through surveys and roundtables, analyzing data, and creating reports for the management team.
• Provide an eagerness to expand your knowledge base of banking and embrace challenges to support critical changes and accelerate execution.
• Works with technology and operations project teams to craft/distribute communications and work with SMEs to design training as needed.
• Is a member of and supports the Enterprise Change Management Advisory Group. Works with Project Managers to identify projects that may have a high impact on teammate activities.
  
  

Minimum Qualifications

• 15+ years of progressive experience leading large-scale, enterprise-wide transformative initiatives, preferably with leading financial services institutions or consulting firms (e.g., Big Four, top-tier management)
• Extensive experience with managing strategic and operational transformations
• Bachelor's degree or equivalent work experience
• Ability to operate in a demanding high-expectations and standards environment
• Attitude to operate as a doer-leader, instead of a manager of people and tasks
• Problem solver with an ownership mindset, instead of a facilitator
• Exceptional strategic and analytical, and problem-solving skills
• Executive presence
• Ability to influence without authority
• High degree of comfort with ambiguity
• Detail-orientation with excellent organizational skills and ability to adapt to change
• Positive, consultative approach to people leadership as a team leader and/or mentor
• Exceptional written and verbal communication skills
• Excellent MS Office skills, including Excel and PowerPoint
  
  

Qualifications

Education

Required

Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

None

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking

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