Director of Support Services - Healthcare Operations

aah; Ardmore (NC); On-site; USD 132,000 - 198,000; Full time

Job summary

Advocate Health is seeking a seasoned Operations Leader to oversee Environmental Services, Linen, and Food & Nutrition Services across the assigned market. You will partner with Support Services managers to drive consistency, best practices, and operational synergies.

The role requires 7+ years in a large healthcare management environment and 3+ years leading large, matrixed teams, plus a Bachelor's degree in a related field.

Qualifications

• Seven (7) or more years of experience in a large healthcare environment in a management role.
• Three (3) or more years of experience leading large, highly matrixed teams.
• Bachelor's Degree in Business Administration, Healthcare Administration, or a related field.

Responsibilities

• Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies.
• Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market‑level performance targets are achieved; lead root cause analysis when performance gaps are identified.
• Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives.
• Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards.
• Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys.
• Act as the primary point of escalation for service issues within assigned support service lines across the market.
• Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development.
• Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate.
• Ensure adherence to the organization's Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Skills

Leadership

Communication

Office & Scheduling Tools

Facilities Management

Vendor Management

Contractual Management

Education

Bachelor's degree in Business Administration, Healthcare Administration, or related field

Job description

Advocate Health is seeking a seasoned Operations Leader to oversee Environmental Services, Linen, and Food & Nutrition Services across the assigned market. You will partner with Support Services managers to drive consistency, best practices, and operational synergies.

The role requires 7+ years in a large healthcare management environment and 3+ years leading large, matrixed teams, plus a Bachelor's degree in a related field.