Director, Hospital Support Services & Operations

Hugh Chatham Health; Winston-Salem (NC); On-site; USD 88,000 - 131,000; Full time

Job summary

Advocate Health is seeking a senior facilities operations leader to oversee EVS, Linen, and Food & Nutrition Services within the Carolinas market. You will drive SLAs, KPIs, and service improvements while coordinating with contracted leadership to ensure compliance and performance.

Requires 7+ years in healthcare management and 3+ years leading large matrixed teams; bachelor’s degree in business or healthcare administration. Travel and matrixed leadership are expected in this role.

Qualifications

• 7+ years in a large healthcare environment in a management role.
• 3+ years leading large, highly matrixed teams.

Responsibilities

• Provide operational leadership for Environmental Services (EVS), Linen, and Food & Nutrition Services within the assigned market, collaborating with Managers of Support Services to drive consistency, best practices, and operational synergies.
• Create and oversee service level agreements (SLAs), key performance indicators (KPIs), and quality metrics to ensure market-level performance targets are achieved; lead root cause analysis when performance gaps are identified.
• Serve as the primary operational liaison for contracted service line leadership in the assigned market, overseeing contract compliance and facilitating quarterly business reviews (QBRs) and service optimization initiatives.
• Foster a culture of accountability, engagement, service excellence, and safety, ensuring contracted leaders are properly trained and equipped to uphold Advocate Health standards.
• Operate effectively within a highly matrixed reporting structure, collaborating with clinical, facility, market, and area leadership to achieve financial and operational goals.
• Maintain and implement policies, procedures, and documentation aligned with Advocate Health guidelines, ensuring continuous readiness for regulatory surveys.
• Act as the primary point of escalation for service issues within assigned support service lines across the market.
• Select, coach, and develop leaders and teams by setting objectives aligned with organizational strategy; manage talent through performance management, succession planning, and professional development.
• Develop and recommend operating and capital budgets, control expenditures within approved objectives, and coordinate financial planning with contracted leadership as appropriate.
• Ensure adherence to the organization’s Code of Ethical Conduct and confirm that all people practices and operational actions comply with applicable policies, regulations, and laws.

Education

Bachelor’s Degree in Business Administration, Healthcare Administration, or related field

Job description

Advocate Health is seeking a senior facilities operations leader to oversee EVS, Linen, and Food & Nutrition Services within the Carolinas market. You will drive SLAs, KPIs, and service improvements while coordinating with contracted leadership to ensure compliance and performance.

Requires 7+ years in healthcare management and 3+ years leading large matrixed teams; bachelor’s degree in business or healthcare administration. Travel and matrixed leadership are expected in this role.