Director of Subrogation Tech Programs

National Subrogation Services, LLC; Philadelphia (Philadelphia County); Hybrid; USD 170,000 - 210,000; Full time

Job summary

Cozen O’Connor in Philadelphia, hybrid, seeks a Director, Technical Program Management - Subrogation to lead strategy and programs across the Subrogation unit, partnering with Chairs, Attorneys, paralegals, and Recovery Analysts.

You will drive end-to-end workflow delivery, governance, monthly/quarterly reporting, and reconcile budgets with Finance while ensuring quality, client service, and operational excellence.

Qualifications

• Bachelor’s degree in business, operations, finance, project management, legal operations, or related discipline.
• 12+ years of relevant experience in program management, PMO, business operations, legal operations, claims-related environments, insurance, or professional services.
• Demonstrated experience leading complex, cross-functional initiatives in a fast-paced, matrixed organization.
• Strong business acumen and experience partnering with senior leadership to drive execution, improve operations, and support strategic growth.
• Knowledge of claims management systems, matter lifecycle workflows, and related operational processes.
• Good understanding of finance, escrow, AR/AP processing, fee projections, and integrations with SaaS-based business applications.
• Strong written and verbal communication skills, including the ability to prepare materials and present effectively to leadership and clients.
• Ability to identify process improvement opportunities, develop business-focused recommendations, and drive follow-through to completion.

Responsibilities

• Lead end-to-end execution of complex workflows and processes related to claims, attorney journaling, case management, accounting, invoicing, reporting programs and initiatives; plan, govern, implement and stabilize post-release applications.
• Support and drive the delivery model for the subrogation unit, including monthly/quarterly reporting, leadership reports, fee projections, daily/weekly/monthly, releases, end-to-end claims processing, and vendor coordination.
• Establish timelines, dependencies, risks, escalation paths, and accountability mechanisms to ensure high-quality execution.
• Apply working knowledge of claims management systems and matter lifecycle processes to support process improvement, solution design, and delivery oversight.
• Demonstrate an understanding of finance-related operations, including escrow, AR/AP processing, and integration with SaaS/cloud/on-prem applications.
• Support governance and compliance activities, including SOC1, encryption, ISO certification, and related controls.

Skills

Program management

PMO

Cross-functional leadership

Stakeholder management

Financial workflows

SaaS/Cloud

Education

Bachelor’s degree

MBA

PMP certification

Job description

Cozen O’Connor in Philadelphia, hybrid, seeks a Director, Technical Program Management - Subrogation to lead strategy and programs across the Subrogation unit, partnering with Chairs, Attorneys, paralegals, and Recovery Analysts.

You will drive end-to-end workflow delivery, governance, monthly/quarterly reporting, and reconcile budgets with Finance while ensuring quality, client service, and operational excellence.