Director of Strategy Transformation

Vonage; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Private Medical Insurance

Group Pension Plan

Life Insurance

Discretionary Time Off

Volunteer Time Off

Ericsson Care Line

Job summary

Vonage is seeking a senior transformation and strategy professional to drive BU API’s transformation agenda. You will partner with the Head of Transformation, lead cross-functional programs, and ensure execution aligns with strategic intent.

This role blends strategic leadership, BU API strategy support, and Chief of Staff responsibilities for the Leadership Team, demanding strong storytelling and executive-level communication in a fast-paced environment.

Qualifications

• 7 to 10 years of experience in strategy, transformation, or management consulting
• Proven track record leading cross-functional transformation programs
• Experience in Chief of Staff or senior advisory roles for executive leadership
• Strong ability to drive initiatives in a matrixed org with OKR governance and governance design
• Excellent analytical, problem-solving and storytelling abilities for senior audiences
• Familiarity with transformation management tools such as Wave or equivalent

Responsibilities

• Identify and develop new growth and improvement initiatives rooted in BU API’s strategic priorities
• Map and manage cross-functional interdependencies across BU API’s transformation programs
• Collaborate with Transformation Lead to align strategy and execution
• Support Head of Transformation and BU API Leadership Team with analysis, business cases, and insights
• Own governance rhythm: OKR tracking, meeting planning, and materials for governance forums
• Advise Head of Transformation on complex transformation challenges and risks
• Supervise one junior resource supporting reporting and coordination

Skills

Strategy & transformation

Program leadership

Chief of Staff

OKR governance

Executive reporting

Cross-functional collaboration

Communication & storytelling

Transformation tools (Wave)

Tools

Wave

Job description

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

This is a high-impact, senior role sitting at the heart of BU API’s transformation agenda. Working in close partnership with the Head of Transformation and the Transformation Lead, you will bring a holistic, cross-functional, and proactive strategic perspective to how BU API identifies, shapes, and drives transformation. The role combines three deeply connected dimensions: strategic transformation leadership, BU API strategy support, and Chief of Staff responsibilities for the BU API Leadership Team. You will serve as the connective tissue between BU API’s strategic agenda and the on-the-ground execution of the transformation program, bridging the gap between where the business is going and how the transformation program is actually delivering against that direction

Your key responsibilities:

• Identify and develop new growth and improvement initiatives rooted in BU API’s strategic priorities, surfacing opportunities beyond the current transformation portfolio
• Map and manage cross-functional interdependencies across BU API’s transformation programs, ensuring a coherent and connected view of the overall transformation landscape
• Work in close collaboration with the Transformation Lead to ensure strategic intent is grounded in execution reality, and vice versa
• Support the Head of Transformation and BU API Leadership Team in shaping the BU API strategic agenda through structured analysis, business case development, and insight generation
• Manage the strategic agenda of the BU API Leadership Team, owning governance including OKR tracking, meeting planning, and rhythm management; prepare and coordinate materials for key governance forums including Business Reviews, Operations Reviews, and Risk Reviews
• Act as a thought partner to the Head of Transformation on complex, cross-functional transformation challenges, identifying and flagging risks related to transformation adoption and organizational change
• Manage one junior resource supporting reporting, coordination, and operational tasks within the Chief of Staff function

What you’ll bring

Required:

• 7 to 10 years of experience in strategy, transformation, or management consulting, ideally with exposure to tech, telecom, SaaS, or CPaaS environments
• Proven track record working at the intersection of strategy and execution, with hands-on experience driving cross-functional transformation programs end-to-end
• Experience in Chief of Staff or equivalent senior advisory roles supporting executive leadership teams
• Demonstrated ability to drive cross-functional initiatives in complex, matrixed organizations, with experience in OKR frameworks, governance design, and executive-level reporting
• Strong analytical and structured problem-solving skills with excellent communication and storytelling abilities, able to synthesize complex topics into clear narratives for senior audiences
• Familiarity with transformation management tools such as Wave or equivalent portfolio and program tracking platforms
• Proactive, self-driven, and comfortable operating in a fast-paced, evolving environment where priorities shift and agility is key

Experience we consider a plus:

• Background in change management or organizational transformation
• Prior experience in management consulting
• Experience with structured transformation governance frameworks
• Exposure to cultural and organizational change dimensions within large-scale transformation programs

How you’ll benefit:

• Private Medical Insurance: Adeslas
• Group Pension Plan: Generali
• Life Insurance and Group Personal Accident: VidaCaixa
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.