Director of Strategy and Operations

Remix; Montgomery (AL); On-site; USD 110,000 - 160,000; Full time

Job summary

Via is seeking a Director of Strategy and Operations to lead on-site Montgomery transit operations. This leadership role blends entrepreneurship, business development, and operations management, with a hands-on approach to building processes and leading a round-the-clock team.

You will manage daily operations, coach dispatchers and shift managers, develop KPIs, and report to Via senior management while cultivating partnerships with drivers, customers, and local stakeholders to maximize

Qualifications

• Minimum 6+ years of experience in operations management.
• Independent self-starter in fast-paced environments with high responsibility.
• Savvy and tactful communicator able to set the right tone.
• Desire to foster world-class customer service.
• Detail-oriented executor who works autonomously.
• Proven leadership of support teams and driving performance.

Responsibilities

• Manage on-site daily operations of Via’s service in Montgomery.
• Prioritize operational issues and provide real-time scheduling solutions.
• Mentor and develop on-site dispatchers and shift managers.
• Act as face of the operation, building relationships with drivers, customers, and local stakeholders.
• Collaborate with Via senior management and external partners.
• Develop clear metrics and provide weekly visibility into results and KPIs.

Skills

Operations management

Team leadership

Data analysis

Communication

Problem solving

Strategic planning

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Director of Strategy and Operations you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service in Montgomery
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don't accept the status quo and are always looking for creative solutions
• Experience working in transit a plus
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000 / year + Attractive RSU package
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.