Director of Strategy and Operations

Remix; Rochester (MN); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Relocation covered

Medical plans

401K matching

Job summary

Via is transforming transportation and seeking a Director of Strategy and Operations to lead a first-of-its-kind intermodal transit service in Rochester, MN. This role blends entrepreneurship, business development and operations management, and requires building the plane while flying it.

You will lead drivers, dispatchers, mechanics and on-ground teams, develop KPIs, report on performance, and ensure compliance across all levels while partnering with senior management and external partners.

Qualifications

• Experienced operations leader with strong people management skills.
• Proven ability to plan, coordinate and optimize complex operations.
• Excellent communicator able to align teams and stakeholders.
• Demonstrated track record of driving performance and accountability.

Responsibilities

• Manage on-site daily operations of Via's Rochester service.
• Prioritize issues for drivers and dispatchers and optimize 24/7 scheduling.
• Lead and develop a large team of drivers, dispatchers, mechanics, and on-ground staff.
• Build relationships with driver partners, customers, and community leaders.
• Coordinate with Via senior management and external partners.
• Develop clear metrics and weekly KPI reporting for the team.

Skills

Operations management

Leadership

Strategic planning

Communication

People development

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - weve got huge goals.

As Director of Strategy and Operations, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via's service in Rochester, MN
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via's external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations

Who You Are:

• Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree
• Must be local or willing to relocate to Rochester, MN
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• Savvy and tactful communicator: you intuitively find the right tone in every situation
• Foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor: you're obsessively action-oriented, and thrive while operating autonomously
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly
• Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with
• Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• Problem solver; you don't accept the status quo and are always looking for creative solutions

Compensation and Benefits:

• Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $140,000-$200,000 / year
• Relocation coverage available
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.