General Manager

Remix; Montgomery (AL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a General Manager to lead our Montgomery, AL intermodal service. You will own on-site operations, coordinate drivers and dispatchers, and build strong relationships with customers and community partners.

This role requires strategic thinking, hands-on leadership, and a focus on safety and reliability. You will mentor a team, drive performance against KPIs, and report weekly to senior management.

Qualifications

• 6+ years of operations management experience.
• Independent self-starter who thrives in fast-paced settings.
• Excellent communication and relationship-building skills.
• Strong leadership and people-development abilities.
• Detail-oriented with autonomous execution.
• Proven track record leading support teams.
• Willingness to adapt to rapid changes.
• Experience managing teams of 3–5 people.

Responsibilities

• Oversee on-site daily operations of Via’s Montgomery service.
• Prioritize issues as real-time contact for drivers and dispatchers.
• Mentor dispatchers and shift managers.
• Represent the operation to driver partners, customers, and local leaders.
• Collaborate with Via senior management and external partners.
• Develop KPIs and report weekly on results and priorities.
• Analyze reports to improve processes, allocate resources, and boost satisfaction.
• Ensure compliance with federal, state, local, and company policies.
• Lead, coach, and develop an engaged on-site team.

Skills

Operations management

Self-starter

Communication

Customer service

Detail oriented

Leadership

Multi-tasking

Problem solving

Transit experience

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You\'ll Do:

• Manage the on-site daily operations of Via’s service in Montgomery


• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team


• Manage and mentor the on-site team of dispatchers and shift managers


• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations


• Liaise closely with Via senior management and Via’s external partners


• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis


• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.


• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations


• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 6+ years of experience


• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility


• You are a savvy and tactful communicator: you intuitively find the right tone in every situation


• You desire to foster a culture deeply committed to providing a world class customer service experience


• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously


• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams


• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly


• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with


• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility


• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions


• Experience working in transit a plus


• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.


• Base salary range: $110,000-$160,000


• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.