Director of Strategic Accounts & Client Growth

WorldWide HealthStaff; Charlotte (NC); Presencial; USD 110 000 - 140 000; Tempo integral

Resumo da oferta

WorldWide HealthStaff seeks a Director of Account Management to lead a national team of RAMs and CSMs, driving client relationships and growth across 100+ core clients. You will oversee strategy, communications, and execution to ensure exceptional service and expansion opportunities.

You will partner with executive leadership on client reviews, champion cross-functional efficiency, and mentor regional teams to deliver consistent, high-impact outcomes in a fast-paced environment.

Qualificações

• Bachelor’s degree in business, marketing, or related field.
• Minimum five years of management experience in Sales, Client Services, or related customer-facing organizations, preferably within Staffing or Healthcare.
• Demonstrated ability to motivate, manage, and build teams that deliver growth targets and client execution.

Responsabilidades

• Develop and execute the overall account management strategy to support client growth, retention, and long-term objectives.
• Lead strategic client relationships, ensuring exceptional service, customer engagement, and loyalty across key accounts.
• Drive account planning and execution, including business plans, resource allocation, and cross-functional alignment to achieve client success.
• Oversee the Account Management Support function, including client service, CRM reporting, operational support, and special projects.
• Serve as a member of the executive leadership team, providing strategic input through business reviews and reporting.

Conhecimentos

Leadership

Strategic planning

Executive relationship management

Team development

Communication

IT fluency

Formação académica

Bachelor's degree in business, marketing, or related field

Ferramentas

CRM systems

ATS

ERPs

Excel

PowerPoint

Word

Descrição da oferta de emprego

WorldWide HealthStaff seeks a Director of Account Management to lead a national team of RAMs and CSMs, driving client relationships and growth across 100+ core clients. You will oversee strategy, communications, and execution to ensure exceptional service and expansion opportunities.

You will partner with executive leadership on client reviews, champion cross-functional efficiency, and mentor regional teams to deliver consistent, high-impact outcomes in a fast-paced environment.