Director of Spa & Retail, Luxury Experience Leader

1 Hotels Group; Hawaii; On-site; USD 165,000 - 175,000; Full time

Job summary

1 Hotel Hanalei Bay is seeking a Director of Spa and Retail to lead a luxury resort spa operation, delivering world-class guest experiences and managing a high-performing team.

The role requires strategic leadership, strong communication, and financial oversight to drive guest satisfaction, appointment flow, and retail performance across a 24-hour operation. You should have 3+ years in a luxury spa leadership role, a post-secondary diploma or degree, and a passion for sustainable hospitality.

Qualifications

• Minimum of 3 years in luxury spa leadership.
• Post-secondary diploma or degree is a plus.
• Advanced knowledge of spa operations and guest engagement.
• Excellent verbal and written communication skills.
• Willing to meet the demands of a 24-hour operation.

Responsibilities

• Lead spa and retail teams to deliver a serene guest experience.
• Oversee appointments, guest requests, and service standards.
• Drive spa financial performance and retail sales.
• Collaborate with senior leadership to maintain brand standards.

Skills

Leadership

Guest service

Spa operations

Communication

Education

Post-secondary diploma/degree

Job description

1 Hotel Hanalei Bay is seeking a Director of Spa and Retail to lead a luxury resort spa operation, delivering world-class guest experiences and managing a high-performing team.

The role requires strategic leadership, strong communication, and financial oversight to drive guest satisfaction, appointment flow, and retail performance across a 24-hour operation. You should have 3+ years in a luxury spa leadership role, a post-secondary diploma or degree, and a passion for sustainable hospitality.