Luxury Rooms Director: Lead Guest Experience & Ops

Starwood Hotels & Resorts Worldwide, Inc.

Hanalei (HI)

On-site

USD 125,000 - 140,000

Full time

2 days ago

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Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a seasoned Director of Rooms for 1 Hotel Hanalei Bay. The role guides Front Office, Housekeeping, Guest Services, and Front Drive to ensure exceptional luxury experiences.

The ideal candidate has 5+ years in Rooms Division leadership, strong financial skills, data analysis ability, and a passion for sustainable, people-centered hospitality aligned with our brand values.

Qualifications

Minimum of 5 years of progressive leadership experience within a Rooms Division, including Department Head or Division Head roles.
University degree in Hotel Management, Hospitality, or a related discipline preferred.
Strong financial acumen with experience in budgeting, forecasting, and revenue optimization.
Proven ability to analyze data, identify trends, and implement strategic improvements.
Exceptional leadership, coaching, and team development capabilities.

Responsibilities

Lead the strategic and operational leadership of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Front Drive.
Deliver exceptional luxury guest experiences while driving operational excellence and financial performance.
Develop high-performing teams aligned with brand standards and Starwood's vision and values.