Director of Spa

The-Setai; Miami Beach (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

The Setai in Miami Beach is seeking a Director of Spa to lead The Spa, ensuring an exceptional luxury wellness experience aligned with Forbes Five-Star standards. You will oversee guest satisfaction, team performance, and the financial health of the spa, while maintaining the elegant ambiance and presentation that guests expect.

In this role, you will recruit, train, and coach a high-performing spa team, manage scheduling, inventory, and treatment offerings, and collaborate with other hotel

Qualifications

• Previous spa leadership experience, preferably in a luxury hotel or resort.
• Strong leadership, financial, and operational skills.
• Exceptional attention to detail and commitment to luxury service.
• Knowledge of Forbes Five-Star standards strongly preferred.
• Professional, polished, and hands-on leadership style.

Responsibilities

• Lead daily Spa operations while maintaining exceptional luxury service standards.
• Ensure consistent delivery of The Setai and Forbes Five-Star service expectations.
• Recruit, train, coach, and develop a high-performing Spa team.
• Ensure all Spa employees consistently meet The Setai's professional appearance, grooming, uniform, and personal presentation standards, reflecting Forbes Five-Star expectations.
• Monitor guest satisfaction and personally address concerns and special requests.
• Manage scheduling, labor, inventory, treatment offerings, and retail operations.
• Monitor revenue, expenses, productivity, and departmental profitability.
• Maintain impeccable cleanliness, organization, ambiance, and presentation throughout the Spa.
• Partner with other hotel departments to provide a seamless and personalized guest experience.
• Ensure compliance with all applicable health, safety, sanitation, and licensing requirements.

Job description

Position Summary
The Director of Spa is responsible for the overall leadership and operation of The Spa at The Setai, ensuring an exceptional luxury wellness experience consistent with The Setai and Forbes Five-Star service standards. This position oversees guest satisfaction, team performance, financial results, treatment quality, retail operations, and the overall presentation of the Spa.

Key Responsibilities

• Lead daily Spa operations while maintaining exceptional luxury service standards.
• Ensure consistent delivery of The Setai and Forbes Five-Star service expectations.
• Recruit, train, coach, and develop a high-performing Spa team.
• Ensure all Spa employees consistently meet The Setai's professional appearance, grooming, uniform, and personal presentation standards, reflecting Forbes Five-Star expectations.
• Monitor guest satisfaction and personally address concerns and special requests.
• Manage scheduling, labor, inventory, treatment offerings, and retail operations.
• Monitor revenue, expenses, productivity, and departmental profitability.
• Maintain impeccable cleanliness, organization, ambiance, and presentation throughout the Spa.
• Partner with other hotel departments to provide a seamless and personalized guest experience.
• Ensure compliance with all applicable health, safety, sanitation, and licensing requirements.

Qualifications

• Previous Spa leadership experience, preferably in a luxury hotel or resort.
• Strong leadership, financial, and operational skills.
• Exceptional attention to detail and commitment to luxury service.
• Knowledge of Forbes Five-Star standards strongly preferred.
• Professional, polished, and hands-on leadership style.

This is a management position
This is a full time position