Director of Solutions Engineering – AI-Driven Identity

GBG; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

GBG is seeking a Director of Solutions Engineering to lead and scale a high-performing team across North America, driving technical excellence throughout the customer lifecycle and enabling commercial success through strategic customer engagement.

You will partner with Sales to shape presales strategies, support enterprise opportunities, and ensure customers understand the business value of GBG’s identity verification, fraud prevention, and data intelligence solutions.

Qualifications

• Proven success leading, coaching, and developing high-performing Presales or Solutions Engineering professionals.
• Proven experience within Identity Verification, Fraud Prevention, Risk, Financial Services, FinTech, Credit, or closely related technology markets.
• Strong executive presence with exceptional communication and presentation skills, capable of translating complex technical concepts into business value.
• Deep expertise in presales methodologies, technical discovery, solution positioning, and customer engagement.
• Ability to serve as a strategic advisor to customers and internal stakeholders, influencing decisions at all levels.
• Hands-on experience leveraging AI tools to increase productivity, enhance customer engagement, and improve technical evaluations.

Responsibilities

• Lead, mentor, and develop a high-performing team of Solutions Engineers, fostering a culture of technical excellence, accountability, and continuous growth.
• Drive the technical sales strategy across North America, guiding discovery, solution design, demonstrations, and customer evaluations.
• Partner closely with Sales leadership to align presales activities with revenue objectives and accelerate business growth.
• Establish and scale best-in-class presales methodologies, processes, and tools to improve consistency, efficiency, and customer outcomes.
• Act as a trusted advisor and executive sponsor on strategic enterprise opportunities, helping customers solve complex identity, fraud, and data challenges.
• Champion the adoption of AI-enabled practices and technologies to enhance team productivity, customer engagement, and technical differentiation.
• Collaborate cross-functionally with Product and Engineering teams to translate customer and market insights into future product innovation.
• Leverage data and performance metrics to optimize technical win rates, evaluation success, deal velocity, and overall business impact.
• Attract, hire, and retain top Solutions Engineering talent while building a scalable organization capable of supporting continued growth.
• Serve as a key member of the Customer Engineering leadership team, helping shape the vision, strategy, and future direction of the function.

Skills

Presales leadership

Solutions engineering

Identity verification

Fraud prevention

Risk

Financial services

FinTech

Executive presence

Communication skills

AI tools

Strategic advisor

Data-driven

Team leadership

Credit

Job description

GBG is seeking a Director of Solutions Engineering to lead and scale a high-performing team across North America, driving technical excellence throughout the customer lifecycle and enabling commercial success through strategic customer engagement.

You will partner with Sales to shape presales strategies, support enterprise opportunities, and ensure customers understand the business value of GBG’s identity verification, fraud prevention, and data intelligence solutions.