Director of Servicing Excellence

Navitas Credit LLC; South Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

Navitas Credit LLC in Columbia, SC, seeks a Director of Servicing to oversee end-to-end servicing operations, drive client satisfaction, and optimize productivity across teams. The role reports to the VP of Servicing and demands strategic oversight of recovery, compliance, and cross-functional collaboration.

The ideal candidate has a Bachelor's degree or 5+ years' leadership experience, strong regulatory knowledge, and expert Excel/Access skills to analysis, reporting, and continuous improvement

Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field, or a minimum of 5 years related experience.
• Proven leadership experience managing teams and driving operational improvements
• Strong knowledge of financial regulations and compliance requirements
• Excellent communication and interpersonal skills
• Computer skills with Access and advanced proficiency in Excel

Responsibilities

• Oversee end-to-end servicing operations to ensure client satisfaction and efficiency.
• Lead hiring, onboarding, training, and performance management in the servicing department.
• Develop and implement servicing strategies to improve customer experience and efficiency.
• Ensure compliance with relevant financial regulations and internal policies.
• Monitor metrics, present reports to the VP of Servicing, and manage budgets.

Skills

Leadership

Communication

Analytical skills

Problem solving

Strategic thinking

Regulatory knowledge

Team management

Education

Bachelor's degree or 5+ years experience

Tools

Access

Excel

Job description

Navitas Credit LLC in Columbia, SC, seeks a Director of Servicing to oversee end-to-end servicing operations, drive client satisfaction, and optimize productivity across teams. The role reports to the VP of Servicing and demands strategic oversight of recovery, compliance, and cross-functional collaboration.

The ideal candidate has a Bachelor's degree or 5+ years' leadership experience, strong regulatory knowledge, and expert Excel/Access skills to analysis, reporting, and continuous improvement