Behavioral Program Manager

The Arc Mercer; Ewing Township (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Professional development opportunities

Career advancement opportunities

Job summary

The Arc Mercer is hiring a Behavioral Program Manager in Ewing, NJ, to lead a Behavioral Day Services program. You will manage operations, supervise staff, and ensure quality service delivery to individuals with intellectual disabilities.

This role requires a Bachelor's degree and at least three years of relevant experience, along with strong leadership and communication skills. The position offers a competitive salary, professional development opportunities, and a commitment to community inclusion.

Qualifications

• Bachelor's Degree in Psychology, Human Services, Social Work, or related field.
• 3+ years of experience supporting individuals with intellectual disabilities.
• 1+ year of leadership or program coordination experience.

Responsibilities

• Manage daily operations of the Behavioral Day Services program.
• Supervise and develop direct support professionals.
• Ensure compliance with regulations and documentation standards.

Skills

Leadership skills

Communication skills

Problem-solving skills

Crisis management

Education

Bachelor's Degree in relevant field

Tools

Therap

Job description

Job Details

Location: Ewing, NJ 08638
Type: Full Time
Salary Range: $65,000 - $75,000 annually
Position: Behavioral Program Manager
Reports to: Program Administrator of Behavioral Day Services

What You'll Do:

Program Leadership & Operations

• Manage the daily operations of an assigned Behavioral Day Services program.
• Supervise, coach, and develop direct support professionals and other assigned staff.
• Maintain staffing schedules and ensure appropriate coverage to meet program needs.
• Participate in hiring, onboarding, training, performance management, and employee development.
• Foster a positive, professional, and person-centered program culture.

Consumer Services & Support

• Ensure high-quality services are delivered in accordance with Individualized Service Plans (ISPs), Behavior Support Plans (BSPs), and agency standards.
• Monitor consumer participation, progress, and outcomes.
• Promote meaningful community-based activities, skill development, and social engagement opportunities.
• Support consumer transitions into and throughout services.
• Participate in Interdisciplinary Team (IDT) meetings and planning processes.

Behavioral Support & Clinical Collaboration

• Work closely with Behavioral Specialists, Nursing, Quality Assurance, Residential Services, Support Coordinators, and families.
• Ensure behavioral support strategies are implemented consistently and effectively.
• Monitor incidents, behavioral trends, and other indicators impacting consumer well-being.
• Assist staff with behavioral challenges, de-escalation, and crisis response when necessary.

Compliance & Documentation

• Ensure timely, accurate, and complete documentation within Therap and other agency systems.
• Review documentation for quality and compliance.
• Conduct routine program audits and observations.
• Ensure compliance with DDD, Medicaid, DHS, licensing, and agency requirements.
• Assist with incident reporting, investigations, corrective actions, and quality improvement initiatives.

Community Integration & Program Development

• Develop and expand opportunities for community participation, volunteerism, recreation, and skill-building.
• Build positive relationships with community partners and stakeholders.
• Support innovative programming and continuous quality improvement efforts.

Required Qualifications

• Bachelor's Degree in Psychology, Human Services, Social Work, Special Education, Rehabilitation Counseling, Behavioral Science, Healthcare Administration, or a related field.
• Minimum of three (3) years of experience supporting individuals with intellectual and developmental disabilities.
• Minimum of one (1) year of supervisory, leadership, or program coordination experience.
• Valid New Jersey driver's license with an acceptable driving record.

Preferred Qualifications

• Experience in Behavioral Day Services, Special Needs Day Programs (SNDP), or Dual Diagnosis services.
• Knowledge of DDD regulations, Medicaid requirements, ISP implementation, and person-centered planning.
• Experience working with individuals who have behavioral, psychiatric, or complex support needs.
• Familiarity with Therap and other electronic documentation systems.

Skills We Value

• Strong leadership and staff development skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize multiple responsibilities and work independently.
• Effective problem-solving and conflict-resolution skills.
• Commitment to person-centered supports and community inclusion.
• Ability to remain calm and professional during crisis situations.

Benefits

• Competitive salary: $65,000 - $75,000 annually
• Paid time off and holidays
• Professional development and training opportunities
• Opportunities for career advancement within a growing organization
• Meaningful work that makes a difference every day

Working Environment

This position works in program, office, community, transportation, and consumer-service settings. The role includes frequent interaction with individuals who may exhibit behavioral, emotional, psychiatric, or medical challenges and may occasionally require crisis intervention, de-escalation, and emergency response. Some evening, weekend, and on-call responsibilities may be required to meet program needs.

Equal Opportunity Employer. The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.