Director of Service Operations & Growth

cognizant technologies; Mountain View (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading technology services company seeks a Regional Lead for Service Operations based in California. The role demands a seasoned professional with over 15 years of management experience in a dynamic environment, focusing on client relations and operational excellence. Ideal candidates will be seasoned leaders, preferably with a background in managing Engineering services, and must hold a PMP certification. The position offers an opportunity to redefine client experiences and drive business growth across various sectors.

Qualifications

• At least 15 years of management experience in a fast-paced operations environment.
• Currently working as VP/Head/Director Operations in an MNC BPO.
• PMP Certification required.
• Experience in leading international operations.

Responsibilities

• Manage day-to-day Account Management activities including strategic planning.
• Oversee performance management of direct and indirect reports.
• Maintain professional executive business relations with clients.
• Develop strategic and tactical goals and objectives.
• Serve as the primary point-of-contact for client relations.

Skills

Management experience

Leadership

Technical systems understanding

Analytical capabilities

Customer care process

Education

Bachelor’s degree in sales or related field

MBA preferred

Job description

A leading technology services company seeks a Regional Lead for Service Operations based in California. The role demands a seasoned professional with over 15 years of management experience in a dynamic environment, focusing on client relations and operational excellence. Ideal candidates will be seasoned leaders, preferably with a background in managing Engineering services, and must hold a PMP certification. The position offers an opportunity to redefine client experiences and drive business growth across various sectors.