Director of Service Operations

KODIAK Construction Recruiting & Staffing; Cincinnati (OH); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Company holidays

Professional and leadership developmt

Job summary

KODIAK Construction Recruiting & Staffing is seeking an experienced Director of Service Operations to lead a commercial HVAC service business in Cincinnati. You’ll drive operational performance, customer service, team development, and profitable growth.

This hands-on leadership role covers field and office operations, budgeting, scheduling, and service delivery with a focus on safety and team accountability.

Qualifications

• 7+ years of progressive leadership experience in commercial HVAC or mechanical service operations.
• Experience leading both field and office service operations.
• Strong knowledge of commercial HVAC service, preventative maintenance agreements, repairs, scheduling, dispatch, and customer support.
• Experience managing budgets, forecasting, P&L performance, labor planning, and operational KPIs.
• Proven ability to lead managers, develop employees, and improve team performance.
• Strong business and financial judgment.
• Excellent customer relationship, communication, coaching, and problem-solving skills.
• Commercial mechanical contractor or multi-trade service experience preferred.
• Bachelor’s degree in Business, Construction Management, Engineering, Mechanical Systems, or related field — or equivalent industry experience

Responsibilities

• Lead day-to-day commercial HVAC service operations.
• Coach and hold field and administrative leadership accountable for performance.
• Oversee field operations, dispatch, scheduling, customer communication, purchasing, job closeout, and billing readiness.
• Manage budgets, forecasts, labor productivity, utilization, overtime, gross margin, backlog, and service agreement profitability.
• Partner with Service Sales on maintenance agreements, repairs, quoted work, emergency service, and customer commitments.
• Evaluate staffing, workload, and capacity to align resources with customer demand.
• Use KPIs and operational data to improve productivity, profitability, and service delivery.
• Improve scheduling, technician productivity, communication, job closeout, and the customer experience.
• Help resolve significant customer and operational issues.
• Develop leaders and build a culture of safety, accountability, teamwork, and performance.

Skills

Leadership experience

Field & office operations

HVAC service knowledge

Budgets & P&L

Staff development

Customer relationship

Business judgment

Communication & coaching

Problem-solving

Contracting experience

Education

Bachelor’s degree in Business, Construction Management, Engineering, Mechanical Systems, or related field — or equivalent industry experience

Job description

Director of Service Operations | Commercial HVAC Service

Base salary: $130,000–$150,000, based on experience

Performance-based incentive opportunity

401(k) with company match

Paid time off and company holidays

Professional and leadership development opportunities

We’re looking for an experienced Director of Service Operations to lead a commercial HVAC service business and drive operational performance, customer service, team development, and profitable growth.

This is a hands‑on leadership opportunity for someone who understands commercial HVAC service operations, can lead both field and office teams, and is comfortable owning the financial and operational performance of a service organization.

What You’ll Own

• Lead day-to-day commercial HVAC service operations
• Coach and hold field and administrative leadership accountable for performance
• Oversee field operations, dispatch, scheduling, customer communication, purchasing, job closeout, and billing readiness
• Manage budgets, forecasts, labor productivity, utilization, overtime, gross margin, backlog, and service agreement profitability
• Partner with Service Sales on maintenance agreements, repairs, quoted work, emergency service, and customer commitments
• Evaluate staffing, workload, and capacity to align resources with customer demand
• Use KPIs and operational data to improve productivity, profitability, and service delivery
• Improve scheduling, technician productivity, communication, job closeout, and the customer experience
• Help resolve significant customer and operational issues
• Develop leaders and build a culture of safety, accountability, teamwork, and performance

What We’re Looking For

• 7+ years of progressive leadership experience in commercial HVAC or mechanical service operations
• Experience leading both field and office service operations
• Strong knowledge of commercial HVAC service, preventative maintenance agreements, repairs, scheduling, dispatch, and customer support
• Experience managing budgets, forecasting, P&L performance, labor planning, and operational KPIs
• Proven ability to lead managers, develop employees, and improve team performance
• Strong business and financial judgment
• Excellent customer relationship, communication, coaching, and problem-solving skills
• Commercial mechanical contractor or multi-trade service experience preferred
• Bachelor’s degree in Business, Construction Management, Engineering, Mechanical Systems, or a related field — or equivalent industry experience

Applicants must be legally authorized to work in the United States at the time of application. The company is not able to provide visa sponsorship now or in the future for this position, including but not limited to H-1B, F1, F2, OPT, CPT, or any other employment-based visa status.