Service Director

Cardinalewaymazdamesa; Oakland (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision after 90+

401k provided by Empower

Ancillary insurance (Allstate)

FSA offered

Life Insurance provided by Cardinale

Job summary

Honda of Oakland is seeking an energetic Service Director to lead our service department to the next level. This role focuses on building high‑performance teams, maximizing profitability, elevating customer satisfaction, and cultivating a culture of accountability and excellence.

As a leader, you will inspire staff, train advisors and technicians, forecast financials, and maintain top CSI scores while ensuring every guest leaves with a positive service experience.

Qualifications

• Analytical, problem-solving and multi-task capabilities.
• Self-motivated with a proactive team presence.
• Exceptional communication, leadership and organizational skills.
• Consistent and stable work history.
• Valid driver's license and clean driving record.
• Professional appearance and work ethic.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Able to work with little supervision.

Responsibilities

• Lead and motivate service personnel, marketing and profitability of dealership Service Operations.
• Train advisors, technicians and valets on dealership procedures.
• Drive customer satisfaction, retention, and loyalty.
• Inspire service staff to secure customer loyalty.
• Forecast sales, gross profits and expenses.
• Maintain CSI at or above national average and follow up on guest issues.
• Establish clear performance goals and hold the team accountable.
• Hold weekly departmental meetings and set goals.
• Interact with outside vendors and dealership management.
• Other duties may be assigned.

Skills

Analytical thinking

Leadership

Communication

Problem solving

Team management

Multi-tasking

Independent worker

Organizational skills

Driver's license

Professional appearance

People management

Job description

Are you ready to lead, inspire, and drive performance?

Honda of Oakland is looking for an energetic, results-driven Service Director to lead our Honda Service Department to the next level!

This is an exciting opportunity for a proven automotive service leader who knows how to build high-performance teams, maximize profitability, elevate customer satisfaction, and create a culture of accountability and excellence.

We aren't just looking for someone to manage a service department. We're looking for a leader who can inspire people, develop talent, drive results, and make a lasting impact.

What We Offer:

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.

Responsibilities:

• Lead and motivate all service personnel, marketing and profitability of dealership Service Operations
• Train all advisors, technicians and valets on dealership procedures
• Drive customer satisfaction, retention, and loyalty
• Observe, encourage and inspire all Service Employees to secure customer loyalty
• Forecast sales, gross profits and expenses
• Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Establish clear performance goals and hold the team accountable for results
• Hold weekly departmental meetings and set sales and service goals
• Interact with outside vendors and other dealership management
• Other duties may be assigned

Qualifications:

• Ability to be analytical, problem solve and multi-task
• Self-motivated enthusiastic presence in a team environment
• Exceptional communication, leadership, and organizational skills
• Consistent and stable work history
• Valid driver's license and clean driving record
• Professional appearance and work ethic
• Organized and friendly personality
• Demonstrated ability to manage others
• Able to work with little supervision

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard - we strive to create outstanding and long-lasting relationships. This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top performing dealer groups.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.