Security Operations & Guest Experience Lead

Universal Orlando Resort; Frisco (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Universal Kids Resort is seeking a Security Supervisor to support leadership in directing and coordinating safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations, guide Uniformed Security Officers, and act as the first point of contact for incidents and escalations.

You will conduct on-the-job training, lead shift meetings, ensure compliance with EH&S responsibilities, and manage reporting and timekeeping.

Qualifications

• 2+ years of relevant security or military experience.
• Level 2 (Non-Commissioned) Security License is required.
• Must be able to work a flexible and varying schedule.

Responsibilities

• Oversee multiple shifts for Uniformed Security Officers and direct personnel during routine or emergency situations.
• Respond to escalated Guest situations and emergencies; complete accurate reporting and escalate as needed.
• Maintain daily incident reports and ensure witness statements are accurately documented.

Skills

CPR/First Aid

Computer skills

Communication skills

Education

High School Diploma or GED

Job description

Universal Kids Resort is seeking a Security Supervisor to support leadership in directing and coordinating safety and prevention activities for Guests and Team Members. You will oversee daily Security Operations, guide Uniformed Security Officers, and act as the first point of contact for incidents and escalations.

You will conduct on-the-job training, lead shift meetings, ensure compliance with EH&S responsibilities, and manage reporting and timekeeping.