Director of Salesforce & AI-Driven Platform Product

AT&T; Alpharetta (GA); On-site; USD 171,000 - 287,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Parental Leave

Paid Caregiver Leave

Paid Time Off and Holidays

Job summary

AT&T in Alpharetta, Georgia, seeks a Director of Technical Product Management to lead Salesforce-enabled retail and contact center capabilities. You will own the product vision, guide cross-functional teams, and partner with architecture, engineering, and business leaders to deliver scalable platform solutions that drive customer experience and operational efficiency.

You will translate business priorities into execution, measure outcomes, and mentor product managers, contributing to a

Qualifications

• 10+ years of product management experience, including technical product management and large-scale digital transformations.
• 5+ years of people leadership, guiding product managers or cross-functional teams.
• Strong Salesforce platform experience and telecom domain knowledge.
• Proven ability to define and deliver product strategy for complex enterprise platforms.

Responsibilities

• Define and lead the product vision, strategy, and multi-year roadmap for Salesforce-enabled Retail & Contact Center experience.
• Translate objectives into scalable capabilities to improve customer experience and operations.
• Prioritize investments using data, impact, feasibility, and measurable outcomes.
• Lead Salesforce and AI-enabled capabilities across CRM, sales, order capture, service, and customer lifecycle management.
• Partner with architecture, engineering, and business leaders to design scalable platform solutions.
• Deliver high-quality capabilities at scale with cross-functional teams.

Skills

Technical product management

Salesforce platform experience

Leadership

Telecom domain knowledge

AI / automation

Platform strategy

Tools

Salesforce CRM

CPQ

Experience Cloud

Sales Cloud

Job description

AT&T in Alpharetta, Georgia, seeks a Director of Technical Product Management to lead Salesforce-enabled retail and contact center capabilities. You will own the product vision, guide cross-functional teams, and partner with architecture, engineering, and business leaders to deliver scalable platform solutions that drive customer experience and operational efficiency.

You will translate business priorities into execution, measure outcomes, and mentor product managers, contributing to a