Director-Technical Product Management

Cricket Wireless LLC.; Dallas (TX); On-site; USD 171,000 - 287,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Parental Leave

Vacation & Holidays

Job summary

AT&T is seeking a Director of Technical Product Management to lead the Salesforce-enabled Retail & Contact Center platform capabilities across our Wireless & Broadband products. You will own the product vision, roadmap, and execution, partnering with architecture, engineering, and business leaders to deliver scalable, AI-enabled solutions that improve customer experience and operational efficiency.

This role requires 10+ years in product management, 5+ years of leadership, and deep

Qualifications

• 10+ years of product management experience in technical/enterprise platforms.
• 5+ years of people leadership experience.
• Experience with Salesforce platforms and telecom domain.
• Strong analytical and executive communication skills.

Responsibilities

• Define and own product vision, strategy, and multi-year Salesforce-enabled roadmap.
• Lead cross-functional teams through discovery, planning, execution, and launch.
• Partner with architecture, engineering, and business leaders to design scalable platform solutions.
• Communicate with executives and stakeholders to align priorities.
• Drive measurable customer and operational outcomes.

Skills

10+ years product management

People leadership (5+ years)

AI/automation experience

Salesforce platforms

Telecom industry experience

Enterprise platform strategy

Technical fluency (APIs, data models)

Executive stakeholder management

Data-driven decision making

Clear narrative & roadmaps

Tools

Salesforce

CRM platforms

Data analytics tools

Job description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. We are seeking a highly experienced Director of Technical Product Management to lead the product strategy, roadmap, and execution for a large-scale Salesforce technology implementation supporting front-line experts across our Retail and Contact Center operations. This leader will own the product vision and subsequent execution for critical capabilities that enable the sale, provisioning, service, and support of our Wireless & Broadband products. The ideal candidate combines deep technical product management expertise with strong telecommunications domain knowledge, Salesforce platform experience, and a proven track record leading high-performing product teams. This role requires a strategic, execution-oriented product leader who can operate at both the executive and technical levels, translating business priorities into scalable platform capabilities, aligning stakeholders across business and technology organizations, and delivering measurable customer and operational outcomes.

What You’ll Do:

Product Strategy & Roadmap Ownership

Define and lead the product vision, strategy, and multi-year roadmap for Salesforce-enabled Retail & Contact Center expert experience. Translate business objectives and stakeholder needs into scalable capabilities that improve customer experience, seller productivity, service efficiency, and operational performance. Prioritize investments using data, customer insights, business impact, technical feasibility, and measurable outcome-based goals.

Salesforce Platform Leadership

Lead Salesforce and AI-enabled product capabilities across CRM, sales, order capture, service, support, automation, and customer lifecycle management. Partner with architecture, engineering, operations, and business leaders to design scalable Salesforce, AI, and adjacent platform solutions that improve speed, intelligence, and decision quality. Modernize and simplify platform capabilities through AI-driven automation, insights, and workflow orchestration while supporting telecom needs such as catalogs, account hierarchies, quoting, ordering, provisioning, billing integrations, and support workflows.

Execution & Delivery

Lead cross-functional teams through discovery, planning, execution, launch, adoption, and continuous improvement. Partner with engineering, program management, UX, business operations, sales, care, and support teams to deliver high-quality capabilities on a scale. Resolve ambiguity, manage tradeoffs, and ensure delivery with strong usability, reliability, performance, security, data quality, and operational readiness.

Customer & Business Impact

Champion customer, seller, service agent, and operations needs across product decisions and delivery priorities. Use qualitative and quantitative insights to reduce friction, improve adoption, and strengthen productivity and customer outcomes. Define success metrics and drive continuous improvement using feedback, analytics, operational data, and business performance.

Leadership & Team Development

Lead, coach, and develop product managers and product owners responsible for Salesforce and telecom platform capabilities. Set a high bar for product thinking, technical fluency, stakeholder management, and execution discipline. Build a culture of ownership, accountability, structured decision-making, customer focus, and clear communication of strategy, progress, risks, and outcomes.

Stakeholder & Executive Communication

Serve as a trusted advisor to senior business and technology leaders. Communicate complex product and technical concepts clearly to executive, technical, and non-technical audiences. Build alignment and influence decisions across sales, service, support, technology, finance, operations, and enterprise architecture stakeholders.

What You’ll Need:

• 10+ years of product management experience, with significant experience in technical product management, enterprise platforms, or large-scale digital transformation.
• 5+ years of people leadership experience, including leading product managers, product owners, or cross-functional product teams.
• Experience with AI, automation, self-service, agent-assist, workflow orchestration, or digital customer experience capabilities.
• Strong experience with Salesforce platforms, such as Sales Cloud, Service Cloud, Experience Cloud, Communications Cloud, CPQ, or related Salesforce ecosystem capabilities.
• Telecommunications industry experience, ideally across sales, ordering, service delivery, customer care, support, or product lifecycle processes.
• Proven ability to define and deliver product strategy for complex enterprise platforms used by large-scale business operations.
• Strong technical fluency, including understanding of APIs, integrations, data models, platform architecture, workflow automation, cloud platforms, and enterprise systems.
• Demonstrated success partnering with engineering and architecture teams to deliver scalable, reliable, and maintainable solutions.
• Experience managing complex roadmaps, prioritization frameworks, stakeholder expectations, and executive-level communications.
• Strong analytical skills with the ability to use data to drive decisions, measure outcomes, and improve product performance.
• Excellent verbal and written communication skills, including the ability to create clear narratives, business cases, roadmap materials, and executive updates.

What You’ll Bring:

• Experience with telecom business products, consumer products, broadband, wireless, fiber, voice, managed services, or enterprise connectivity services.
• Background working in high-scale technology organizations or product-led environments with rigorous product management practices.
• Experience applying modern product methods such as customer discovery, experimentation, data-driven prioritization, platform product management, agile delivery, and outcome-based planning.

Supervisor: Yes

Our Director-Tech Product Mgmt jobs earn between $171,000.00 - $287,200.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Joining our team comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone Long Term Grants and Deferred Compensation Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays Weekly Hours: 40 Time Type: Regular Location: Alpharetta, Georgia, Atlanta, Georgia, USA:TX:Dallas / Two AT&T Plaza (211 S Akard St) - Dat:211 S Akard St Salary Range: $171,000.00 - $287,200.00 AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.