Director of Resort Operations & Guest Experience

ndmhospitality; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Island Oaks RV Camping Resort, based in Jacksonville, FL, is seeking a seasoned, hands-on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, and financial performance.

This executive role oversees Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Retail, Events, Safety, and Security, and requires proven hospitality leadership, strong financial acumen, and a passion for creating

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Resort Management, or related field preferred.
• Minimum of 7-10 years of progressive hospitality leadership experience.

Responsibilities

• Provide strategic and operational leadership for all resort departments.
• Directly oversee department leaders across Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Events, Retail Operations, and Security.
• Ensure departments operate efficiently, collaboratively, and in alignment with goals.
• Establish and maintain operating procedures, service standards, and performance expectations.
• Lead weekly operational meetings to ensure communication, accountability, and continuity between departments.
• Maintain a visible presence throughout the property and engage with guests and team members.

Skills

Leadership

Budgeting

Operations management

Guest services

Education

Bachelor's degree in Hospitality Management or related field

7-10 years hospitality leadership experience

Tools

Hospitality management systems

Reservation platforms

Microsoft Office Suite

Job description

Island Oaks RV Camping Resort, based in Jacksonville, FL, is seeking a seasoned, hands-on Director of Operations to lead all aspects of resort operations and deliver exceptional guest experiences, team engagement, and financial performance.

This executive role oversees Guest Services, Reservations, Housekeeping, Maintenance, Grounds, Food & Beverage, Recreation, Retail, Events, Safety, and Security, and requires proven hospitality leadership, strong financial acumen, and a passion for creating