Director of Reliability & SRE Strategy

Walgreens; Deerfield (IL); On-site; USD 150,000 - 241,000; Full time

Job summary

Walgreens is seeking a Director of Site Reliability Engineering to lead a global SRE organization. You will set strategy, drive reliability across cloud and on‑premise platforms, and partner with Engineering, Security, and Product teams to reduce risk and improve service quality.

You will establish SLIs/SLOs, promote automation, and foster a culture of ownership and continuous improvement, influencing architecture and operational practices at scale.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field OR equivalent work experience.
• 10+ years of experience in software engineering, infrastructure, SRE, or operations roles with increasing scope and complexity.
• 5+ years of people leadership experience, including leading managers or senior technical leaders.
• Experience operating and scaling highly available, distributed systems in cloud or hybrid environments.
• Demonstrated expertise in incident management, reliability engineering practices, and production operations.
• At least 5 years of experience contributing to financial decisions in the workplace.
• Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).

Responsibilities

• Leads and develops a team of Site Reliability Engineers, including managers and senior technical leaders.
• Defines and executes the enterprise SRE strategy, aligning reliability goals with business priorities.
• Establishes clear ownership models, engagement patterns, and operating rhythms between SRE, Engineering, and Infrastructure teams.
• Builds organizational capability through hiring, coaching, succession planning, and skills development.
• Oversees the reliability, availability, and performance of mission critical platforms and services across cloud and hybrid environments.
• Drives the definition, adoption, and monitoring of SLIs, SLOs, and error budgets.
• Leads improvements in incident response, root cause analysis, and post-incident learning.
• Ensures effective on-call models, escalation paths, and operational readiness practices.

Skills

Site Reliability Engineering

People leadership

Cloud/hybrid architectures

Incident management

Observability

Education

Bachelor's degree in CS/Engineering

Master's degree (preferred)

Tools

CI/CD tooling

Automation frameworks

Observability platforms

Job description

Walgreens is seeking a Director of Site Reliability Engineering to lead a global SRE organization. You will set strategy, drive reliability across cloud and on‑premise platforms, and partner with Engineering, Security, and Product teams to reduce risk and improve service quality.

You will establish SLIs/SLOs, promote automation, and foster a culture of ownership and continuous improvement, influencing architecture and operational practices at scale.