Director of Referral Operations & Clinical Alignment

Mass General Brigham; Boston (MA); Hybrid; USD 162,000 - 235,000; Full time

Job summary

Mass General Brigham is seeking a senior leader to oversee referral operations and drive internal clinical access strategies. You will develop initiatives to enhance referral processes, improve patient care coordination, and expand clinical alignment across departments.

Lead cross-functional teams, collaborate with clinical, administrative, and training groups, and present insights to senior leadership on referral trends and operational performance.

Responsibilities

• Lead and manage referral operations to ensure efficient patient flow.
• Develop strategies to expand internal referral networks and physician engagement.
• Coordinate with clinical, administrative, and training teams to align with patient care objectives.
• Monitor referral data to identify opportunities for process improvements and growth.
• Establish relationships with physicians, healthcare providers and business partners to drive access.
• Oversee initiatives to promote services and expand departmental reach.
• Ensure compliance with healthcare regulations and industry standards in referral activities.
• Provide leadership and mentorship to teams to enhance performance.
• Prepare and present reports to senior leadership on referral trends and outcomes.

Job description

Mass General Brigham is seeking a senior leader to oversee referral operations and drive internal clinical access strategies. You will develop initiatives to enhance referral processes, improve patient care coordination, and expand clinical alignment across departments.

Lead cross-functional teams, collaborate with clinical, administrative, and training groups, and present insights to senior leadership on referral trends and operational performance.