Senior Director, Referral Ops & Clinical Alignment (Hybrid)

Mass General Brigham; Boston (MA); Hybrid; USD 162,000 - 235,000; Full time

Job summary

Mass General Brigham—The Senior Director, Referral Operations and Clinical Alignment—oversees referral operations, drives internal clinical access strategies, and leads cross-functional teams to align business priorities with patient care objectives.

The role emphasizes collaboration with IPS and clinical departments to enhance international patient access, improve care coordination, and promote growth across Mass General Brigham’s network.

Responsibilities

• Establish and maintain trusted, collaborative relationships with department administrators, clinical leaders, practice administrators, and other key stakeholders across Mass General Brigham.
• Serve as the primary liaison between IPS and clinical departments to promote effective communication, coordination, and operational alignment.
• Develop a comprehensive understanding of physician practice structures, clinical service offerings, and departmental workflows to support international patient access and coordination.
• Facilitate ongoing dialogue between IPS and clinical leadership to ensure mutual understanding of operational priorities, expectations, and patient needs.
• Representing IPS in relevant clinical and operational meetings to strengthen relationships and promote cross-functional collaboration.
• Collaborate with administrative teams to align operational workflows supporting international patient referrals, appointment coordination, and access to clinical services.
• Identify and address operational barriers, communication gaps, and workflow challenges that affect the coordination of international patient care.
• Work with clinical departments and IPS leadership to establish clear communication channels, defined points of contact, and effective escalation processes.
• Facilitate coordination across clinical and administrative teams to support efficient patient navigation and continuity of communication throughout the patient care process.
• Promote consistency in operational practices while recognizing the unique requirements and workflows of individual clinical departments.

Job description

Mass General Brigham—The Senior Director, Referral Operations and Clinical Alignment—oversees referral operations, drives internal clinical access strategies, and leads cross-functional teams to align business priorities with patient care objectives.

The role emphasizes collaboration with IPS and clinical departments to enhance international patient access, improve care coordination, and promote growth across Mass General Brigham’s network.