Hybrid Leader, Referral Ops & Clinical Alignment

Brigham and Women's Hospital; Boston (MA); Ibrido; USD 162.000 - 235.000; Tempo pieno

Descrizione del lavoro

Brigham and Women's Hospital in Boston seeks a Senior Director of Referral Operations and Clinical Alignment to lead international patient access efforts, optimize referral workflows, and collaborate with clinical and administrative leaders to align business priorities with patient care goals.

The role requires strong relationship-building across departments, the ability to influence without direct authority, and a track record of improving operational performance within an academic medical

Competenze

• Experience leading referral operations in a healthcare setting.
• Strong stakeholder management and leadership across cross-functional teams.
• Ability to analyze referral data and drive process improvements.
• Experience ensuring compliance with healthcare regulations and policies.

Mansioni

• Establish and maintain trusted, collaborative relationships with department administrators, clinical leaders, practice administrators, and other key stakeholders across Mass General Brigham.
• Serve as the primary liaison between IPS and clinical departments to promote effective communication, coordination, and operational alignment.
• Develop a comprehensive understanding of physician practice structures, clinical service offerings, and departmental workflows to support international patient access and coordination.
• Facilitate ongoing dialogue between IPS and clinical leadership to ensure mutual understanding of operational priorities, expectations, and patient needs.
• Representing IPS in relevant clinical and operational meetings to strengthen relationships and promote cross-functional collaboration.
• Collaborate with administrative teams to align operational workflows supporting international patient referrals, appointment coordination, and access to clinical services.
• Identify and address operational barriers, communication gaps, and workflow challenges that affect the coordination of international patient care.
• Work with clinical departments and IPS leadership to establish clear communication channels, defined points of contact, and effective escalation processes.
• Facilitate coordination across clinical and administrative teams to support efficient patient navigation and continuity of communication throughout the patient care process.
• Promote consistency in operational practices while recognizing the unique requirements and workflows of individual clinical departments.

Descrizione del lavoro

Brigham and Women's Hospital in Boston seeks a Senior Director of Referral Operations and Clinical Alignment to lead international patient access efforts, optimize referral workflows, and collaborate with clinical and administrative leaders to align business priorities with patient care goals.

The role requires strong relationship-building across departments, the ability to influence without direct authority, and a track record of improving operational performance within an academic medical