Director of Recordkeeping Operations & Innovation

YMCA Retirement Fund; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

YMCA Retirement Fund is seeking an accomplished retirement plan operations executive to lead an operations team, drive complex projects, and deliver superior customer experience and regulatory compliance.

You will partner across plan administration, client service, compliance, and technology to implement transformative solutions, improve efficiency, scalability, and data quality, and maintain industry-leading practices.

Qualifications

• 15+ years of retirement plan recordkeeping and operations experience.
• Proven leadership of high-performance teams.
• QKA and/or QPA certification preferred (optional per ad).

Responsibilities

• Lead and manage an operations team to deliver exceptional customer experience and regulatory compliance.
• Drive complex transformational projects that enhance recordkeeping and plan administration capabilities.
• Partner with business units across retirement plan administration, customer service, compliance, and technology to implement solutions.
• Promote data quality, workflow controls, and continuous improvement across operations.
• Identify process gaps and implement solutions to improve efficiency and scalability.

Skills

Change management

Operational leadership

Project management

Analytical thinking

Stakeholder engagement

Strategic planning

Education

Bachelor's degree

Job description

YMCA Retirement Fund is seeking an accomplished retirement plan operations executive to lead an operations team, drive complex projects, and deliver superior customer experience and regulatory compliance.

You will partner across plan administration, client service, compliance, and technology to implement transformative solutions, improve efficiency, scalability, and data quality, and maintain industry-leading practices.